Device Support Technician I
3 weeks ago
**Organization**:
SHSO-Sutter Health System Office-Valley
**Position Overview**:
Assists in providing ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user devices equipment. May assist with informal training of computer and mobile device users. Assists in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security.
**EDUCATION**:
- HS Diploma or General Education Diploma (GED)
**SKILLS AND KNOWLEDGE**:
- General knowledge of Microsoft and Macintosh operating systems.
- General knowledge of active directory and associated file systems.
- General knowledge of network topology.
- General knowledge of quality control methods, understanding of problem identification, and resolution analysis.
- General knowledge of troubleshooting methodology.
- General knowledge of time management within provided guidelines.
- General knowledge in installing, upgrading, and maintaining end user devices and associated end user equipment in a large corporate environment and basic network administration.
- Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors. Ability to submit knowledge base updates and additions.
- Customer service skills in dealing with technology related issues and different levels of employees to include health care.
- General knowledge of service management processes.
**Job Shift**:
Rotating
**Schedule**:
Full Time
**Shift Hours**:
10
**Days of the Week**:
Variable
**Weekend Requirements**:
As Needed
**Benefits**:
Yes
**Unions**:
No
**Position Status**:
Non-Exempt
**Weekly Hours**:
40
**Employee Status**:
Regular
**Number of Openings**:
4
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $30.50 to $44.23 / hour
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