Applications and System Support Technician

1 month ago

North Wales, United States MS POWERHOUSE Full time
Job DescriptionJob Description

Job Summary:

MS PowerHouse seeks a qualified individual to serve as an Applications and System Support Technician for a full-time position in our IT Department.

The selected candidate must have sufficient qualifications and experience to respond to requests for assistance from staff and customers submitted by direct contact, email, telephone, or through the MS PowerHouse IT ticketing system. This position requires attention to detail, the ability to carefully follow departmental procedures, the ability to learn new processes and implement new techniques, demonstrated initiative, the ability to think and reason independently, and the ability to communicate effectively in English.

Duties and Responsibilities:

Requests for assistance will be varied throughout the day and will include all aspects of IT Support, including but not necessarily limited to:

  1. Computers and other hardware setup and configurations.
  2. Hardware and Software Troubleshooting and updating.
  3. Maintaining IT Inventory records per standard procedures.
  4. End-user training.
  5. Communicating with vendors to ensure timely product and software functions.
  6. Other IT-related duties, as assigned.

Additional Responsibilities:

  1. Perform IT-related work assigned by the Director of IT Services or Executive Director.
  2. Assist in designing, developing, installing, and maintaining system hardware and software applications, escalating problems for assistance as needed.
  3. Collaborate with cross-functional teams to resolve software interface problems.
  4. Write clean, efficient, and well-documented code and reports.
  5. Provide technical guidance and reports to the Director of IT Services.
  6. Assist with performing software installations, code reviews, and updating.
  7. Stay up to date with emerging trends and technologies in software development.
  8. Communicate effectively with all stakeholders, including all departmental managers.
  9. Contribute to the development of technical specifications and project manuals.

Technical Duties and Responsibilities:

  1. Assess Software and Hardware problems for resolution.
  2. Prepare new hardware and software systems for installation and deployment.
  3. Monitor support ticket queues for support requests and voicemails and coordinate with other technology teams to redirect tickets where applicable.
  4. Perform OS and software updates as needed.
  5. Perform RMA research and completion as requested.
  6. Answer support phone calls, work tickets, and document issues via in-house CRM.
  7. Perform routine maintenance on computers as needed for support issues or schedule a time for maintenance.
  8. Research hardware & software product availability, as requested by management.
  9. Use SQL scripts to retrieve data from SQL Servers.
  10. Generate custom SQL reports.
  11. Handle multiple tickets simultaneously.
  12. Work as a team player that assists in all aspects of the company upon request.
  13. Perform occasional after-hours and weekend support based on criticality.
  14. Assist in obtaining and preparing data for decision-making, planning, and evaluation.
  15. Maintain and assure the confidentiality of data.
  16. Prepare written documentation for all infrastructure and maintenance activities and maintain accurate logs and procedure manuals.
  17. Report unresolved problems and unusual incidents to the IT Director immediately.

On-Call Responsibilities:

  1. Respond to after-hour customer emergency calls as scheduled.
  2. Perform after-hours maintenance as scheduled by the ticket system or IT Director.
  3. Review daily backup, update, and maintenance.
  4. Review alerts generated by customer equipment.

Experience:

  1. Minimum of 3-5 years of IT-related experience.
  2. Demonstrated high-level troubleshooting skills.
  3. Good communication skills (written, oral, and listening).
  4. Strong multi-tasking skills.
  5. Demonstrated ability to work independently while being a team player.

Educational Background:

A minimum of an associate’s degree is strongly preferred, as experience with office operations, general Windows OS, and Microsoft Office products is required.

  • IT Applications and Systems Support Specialist

    2 weeks ago

    North Wales, Pennsylvania, United States MS POWERHOUSE Full time

    Job OverviewPosition Summary:MS PowerHouse is in search of a skilled professional to fill the role of an IT Applications and Systems Support Specialist within our Information Technology Department.The ideal candidate will possess the necessary qualifications and experience to effectively address requests for support from both staff and clients, whether...

  • IT Systems Support Technician

    1 month ago

    North East, United States Cecil College Full time

    Job DescriptionJob DescriptionAbout Us:Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt,...

  • Field Service Technician for Manufacturing Operations

    2 weeks ago

    North Wales, Pennsylvania, United States Orion Talent Full time

    Position Overview:Title: Field Service Technician for Manufacturing Operations Location: North Wales, PA Shift: This position primarily operates during 2nd shift hours, with variations based on operational requirements. Typical hours are Sunday through Thursday, 4pm - Midnight, with flexibility for alternative shifts as needed. Expect occasional Saturday...

  • Diesel Technician

    4 weeks ago

    NORTH CHARLESTON, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full Time Diesel Technician to support our Truck Fleet at Ryder in North Charleston, South Carolina For More Info Call Jennifer or Text "North Charleston" to 860-712-6688 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/T4DieselMechanicLife Technician Positions Pay...

  • Heating Systems Technician

    2 weeks ago

    North Adams, Massachusetts, United States Synergy Staffing Full time

    Job OverviewWe are seeking a Licensed Heating Systems Technician to join our team at Synergy Staffing. The ideal candidate will possess a minimum of 4 years of relevant experience in the field.Key ResponsibilitiesPerform maintenance and repairs on oil heating systems.Participate in on-call duties on a rotating monthly schedule.Maintain a clean driving record...

  • Electromechanical Systems Technician

    2 weeks ago

    North Kingstown, Rhode Island, United States NVTS Night Vision Technology Solutions LLC Full time

    Job OverviewNVTS Night Vision Technology Solutions LLC is a veteran-owned enterprise dedicated to the design and production of advanced night vision equipment for military applications. We are currently in search of a proficient Assembly and Inventory Technician to ensure the timely delivery of high-quality products to our clientele. Key ResponsibilitiesThe...

  • Mechanic Diesel Technician

    2 weeks ago

    NORTH CHARLESTON, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full Time Maintenance Repair Mechanic to support our Truck Fleet at Ryder in North Charleston, South Carolina For More Info Call Jennifer or Text "N Charleston" to 860-712-6688 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/T4DieselMechanicLife Technician...

  • Mechanic Diesel Technician

    2 weeks ago

    NORTH CHARLESTON, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full Time Maintenance Repair Mechanic to support our Truck Fleet at Ryder in North Charleston, South Carolina For More Info Call Jennifer or Text "N Charleston" to 860-712-6688 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/T4DieselMechanicLife Technician...

  • Mechanic Diesel Technician

    4 weeks ago

    NORTH CHARLESTON, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full Time Maintenance Repair Mechanic to support our Truck Fleet at Ryder in North Charleston, South Carolina For More Info Call Jennifer or Text "N Charleston" to 860-712-6688 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/T4DieselMechanicLife Technician...

  • Mechanic Diesel Technician

    1 week ago

    NORTH CHARLESTON, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full Time Maintenance Repair Mechanic to support our Truck Fleet at Ryder in North Charleston, South Carolina For More Info Call Jennifer or Text "N Charleston" to 860-712-6688 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/T4DieselMechanicLife Technician...

  • Technician Diesel Mechanic

    2 weeks ago

    NORTH CHARLESTON, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full TimeMaintenance Repair Mechanicto support our Truck Fleet at Ryder in North Charleston, SC For More Info Call Jennifer or Text "North Charleston" to 860-712-6688 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/T3 Average Weekly Pay: $1100 Hourly...

  • Diesel Mechanic Technician

    4 weeks ago

    NORTH CHARLESTON, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full Time Senior Level Diesel Technician to support our Truck Fleet at Ryder in North Charleston, SC For More Info Call Jennifer or Text "North Charleston" to 860-712-6688 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/T3 Average Weekly Pay: $1100 Hourly...

  • Technician Diesel Mechanic

    4 weeks ago

    NORTH CHARLESTON, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full TimeMaintenance Repair Mechanicto support our Truck Fleet at Ryder in North Charleston, SC For More Info Call Jennifer or Text "North Charleston" to 860-712-6688 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/T3 Average Weekly Pay: $1100 Hourly...

  • Diesel Mechanic Technician

    2 weeks ago

    NORTH CHARLESTON, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full Time Senior Level Diesel Technician to support our Truck Fleet at Ryder in North Charleston, SC For More Info Call Jennifer or Text "North Charleston" to 860-712-6688 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/T3 Average Weekly Pay: $1100 Hourly...

  • Diesel Technician Mechanic

    4 weeks ago

    NORTH HAVEN, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full Time Experienced Mid-Level Diesel Technician to support our Truck Fleet at Ryder in North Haven, CT For More Info Call Rachel or Text "North Haven T2" to 956-231-7283 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/HowToT2 Average Weekly Pay: $1080 Hourly...

  • Diesel Technician Mechanic

    2 weeks ago

    NORTH HAVEN, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full Time Experienced Mid-Level Diesel Technician to support our Truck Fleet at Ryder in North Haven, CT For More Info Call Rachel or Text "North Haven T2" to 956-231-7283 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/HowToT2 Average Weekly Pay: $1080 Hourly...

  • Electronics Systems Technician

    3 days ago

    North Charleston, South Carolina, United States Johnson Controls International Full time

    About the RoleWe are seeking a skilled Electronics Systems Technician to join our team at Johnson Controls International. As a key member of our team, you will be responsible for performing system commissioning, troubleshooting, and resolving basic HVAC mechanical, electrical, and controls problems.Key ResponsibilitiesLoads system-level controller software...

  • MLRS Repairer

    5 days ago

    Lake Wales, Florida, United States Army National Guard Full time

    Job SummaryThe Army National Guard is seeking highly skilled individuals to join our team as MLRS Repairers. As a key member of our artillery systems team, you will be responsible for maintaining and repairing complex surface-to-surface launchers, ensuring they are battle-ready for our troops.Key ResponsibilitiesPerform routine maintenance and repairs on...

  • Weapon Assembly Technician

    4 weeks ago

    North Wales, United States Gwynedd Manufacturing Full time

    Job DescriptionJob DescriptionGwynedd Manufacturing, a growing defense contractor located in North Wales, PA, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to...

  • Weapon Assembly Technician

    2 months ago

    North Wales, United States Gwynedd Manufacturing Full time

    Job DescriptionJob DescriptionGwynedd Manufacturing, a growing defense contractor located in North Wales, PA, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to...