General Manager

1 month ago


Denton, United States Maaco Full time
Job DescriptionJob Description

Collision Repair and Auto Painting is looking for a professional, self-motivated and energetic individual to join our growing team and fill the role as General Manager

Responsibilities:

  • Oversees hiring, training, developing, transferring, managing compensation and discipline of staff
  • Manage financial controls, operations, employee development, and customer service
  • Maintain inventory and applies financial reporting analysis results
  • Successfully generates and capture sales leads
  • Analyze collision and/or paint damaged vehicles to create a repair plan and cost
  • Review repair orders with technicians as necessary
  • Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction
  • Actively pursuing retail leads from trade work incoming to 3rd party satellite locations
  • Interacting with Trade and Insurance accounts to assure prompt and courteous service, including contacting leads from trade work incoming to 3rd party satellite locations 

  • Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management
  • Tracking daily and weekly performance and being prepared to review with management
  • Participating in outside or special sales events as set by management
  • Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff
  • Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat
  • Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system
  • Maintain CCC, OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc)
  • Creating urgency in the shop to achieve production volume and turn-around time goals
  • Working collaboratively with Production staff to achieve efficiency and quality standards

Qualifications:

  • Strong understanding of profit and loss interpretation and management to influence profitability
  • Ability to prioritize and organize own and others’ work and time to meet deadlines and objectives
  • Previous success in sales or operations and leadership skills are a must
  • Desire for performance based compensation
  • CCCOne or like estimatics program experience preferred
  • At least 3 years of production management or sales leadership is required

Pay is salary plus quarterly bonus, based on performance and sales.


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