Restaurant General Manager

2 months ago

Denton, United States SUMMERWOOD MASTER Full time
Job Details

Job Location
034234 - BLT Denton - Denton, MD

Position Type
Restaurant General Manager

Description

Supervisor's Title Area Coach (AC)
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

•Driving excellence in customer service
•Maintaining company standards in product and facility specifications
•Supervising food handling procedures and operational processes
•Exercising financial control to meet the restaurant profit margin targets
•Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality
•Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
•Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
•Tracks, analyzes and resolves sources of customer complaints.
•Ensure that food safety standards are met.

Financial
•Develops and drives restaurant annual operating plan.
•Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
•Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
•Develops store CAPEX requests and is the principle interface with all vendors.

Operations
•Ensures that facilities and equipment are maintained to Company standards.
•Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
•Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
•Oversees development and revision of weekly management and crew schedules.

Human Resources
•Directs all restaurant level HR activity including:
•Personal accountability for crew hiring decisions
•Learning Zone planning and execution
•Performance management
•Compensation
•Employee relations issues up to and including termination
•Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
•Develops and monitors staffing plans and directs crew sourcing activities.
•Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures
•Achievement of restaurant annual operating plan
•Margin improvement over previous year sales growth
•Weekly/Period restaurant performance in sales, labor, ICOS and controllables
•PRC results and OSAT scores
•Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service
Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership
Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy
Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development
Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations
Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements
High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

  • Restaurant General Manager

    3 months ago

    Denton, United States Taco Bell Full time

    Job Details Job Location: 034234 - BLT Denton - Denton, MD Position Type: Restaurant General Manager Salary Range: Undisclosed Description Supervisor's Title Area Coach (AC) Directly Supervises Associate General Managers / Shift Managers / Hourly Crew Basic Purpose and Objectives of the Position The Restaurant General Manager (RGM) provides overall...

  • General Manager Restaurant

    4 months ago

    Denton, United States Taco Casa Full time

    Job DescriptionJob DescriptionLocations Available:Denton - Arlington - Roanoke - Northlake - Carrollton - LewisvilleJob descriptionWe are looking for a General Manager to oversee all staff, budgets and operations. General Manager responsibilities include formulating overall strategy, managing people and following policies. To be successful in this role, you...

  • Restaurant Senior Manager

    3 months ago

    Denton, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for thisfull-servicerestaurant management position inDenton, TXAs aRestaurant...

  • Restaurant Senior Kitchen Manager

    3 months ago

    Denton, United States HHB Restaurant Recruiting Full time

    Job DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full-service restaurant management position in Denton, TXAs a...

  • Associate Restaurant Manager

    2 months ago

    Denton, United States SUMMERWOOD MASTER Full time

    Job DetailsJob Location 034234 - BLT Denton - Denton, MD Position Type Associate Restaurant Manager Description Reports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team Members Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and...

  • Associate Restaurant Manager

    3 months ago

    Denton, United States Taco Bell Full time

    Job Details Job Location: 034234 - BLT Denton - Denton, MD Position Type: Associate Restaurant Manager Salary Range: Undisclosed Description Reports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team Members Basic Purpose and Objectives of the Position The Associate Restaurant Manager (ARM) serves as the assistant to the...

  • General Manager

    3 months ago

    Denton, United States Sonic Full time

    It’s the dream job you never have to wake up from. At SONIC, you’ll whistle while you work, gaining a sense of accomplishment along the way. You’ll interact with fantastic people, earn great pay, sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending...

  • Restaurant Assistant Manager

    3 months ago

    Denton, United States IHOP ACG Texas Full time

    Job DescriptionJob DescriptionIHOP's Largest Franchisee Has Immediate Manager Position Available!Our Store is located at: 3200 N I-35 Denton, TX 76201 IHOP Management Experience Salary: our salary structure is highly competitive and based on experience, potential, and performanceBonuses: once training is complete, managers will be eligible to earn...

  • Cashier>

    2 months ago

    Denton, United States Arby's Restaurant Full time

    Arby's Restaurant - 2313 Colorado Blvd [Restaurant Associate / Team Member] As a Cashier at Arby's, you'll: Assist the management staff in operating the restaurant; Take customers' orders; Prepare food made to order; Clean the dining room and all areas behind the counter; Work with a team in a fast-paced environment...Hiring Immediately >>

  • Cashier>

    3 months ago

    Denton, United States Arby's Restaurant Full time

    Arby's Restaurant - 8111 S I-35 E [Restaurant Associate / Team Member] As a Cashier at Arby's, you'll: Assist the management staff in operating the restaurant; Take customers' orders; Prepare food made to order; Clean the dining room and all areas behind the counter; Work with a team in a fast-paced environment...Hiring Immediately >>

  • Restaurant Supervisor

    3 months ago

    Denton, United States Cowboy Chicken Full time $11 - $13

    $11-$13 - Based on experienceAvailable for Full-time hoursRequirements:Must be 18 years old.Must have reliable transportation.1 year of experience. Responsibilities:Managing restaurant staff's work schedules.Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.Professionally resolving customer...

  • Restaurant Manager

    1 month ago

    Denton, United States Monica Bell Hospitality Full time

    Job DescriptionJob DescriptionWe are a large restaurant group with several concepts and many locations wanting to add experienced restaurant managers to our team. We are simple but sophisticated, serve a chef driven menu with the freshest Texas-sourced ingredients. Our atmosphere is fun and lively and we have live music on the weekends! An ideal candidate...

  • General Manager

    4 weeks ago

    Denton, United States Maaco Full time

    Job DescriptionJob DescriptionCollision Repair and Auto Painting is looking for a professional, self-motivated and energetic individual to join our growing team and fill the role as General ManagerResponsibilities:Oversees hiring, training, developing, transferring, managing compensation and discipline of staffManage financial controls, operations, employee...

  • Restaurant Team Member

    3 weeks ago

    Denton, United States Loves Travel Stops & Country Store Full time

    Req ID: 441033 Address: 6421 N I-35 Denton, TX, 76207 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s! Restaurant cashiers...

  • Restaurant Crew Member

    1 month ago

    Denton, United States Loves Travel Stops & Country Store Full time

    Req ID: 444548 Address: 6421 N I-35 Denton, TX, 76207 Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Loves! Restaurant cashiers play a...

  • Restaurant Crew Member

    3 weeks ago

    Denton, United States Loves Travel Stops & Country Store Full time

    Req ID: 444548 Address: 6421 N I-35 Denton, TX, 76207 Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s! Restaurant cashiers...

  • Restaurant Team Member

    1 month ago

    Denton, United States Loves Travel Stops & Country Store Full time

    Req ID: 441033 Address: 6421 N I-35 Denton, TX, 76207 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Loves! Restaurant cashiers play a...

  • Restaurant Crew Member

    1 month ago

    Denton, United States Loves Travel Stops & Country Store Full time

    Req ID: 444548Address: 6421 N I-35 Denton, TX, 76207 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s!Restaurant...

  • Restaurant Team Member

    2 weeks ago

    Denton, United States Loves Travel Stops & Country Store Full time

    Req ID: 441033Address: 6421 N I-35 Denton, TX, 76207 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately Welcome to Love’s!Restaurant cashiers...

  • Assistant General Manager

    3 months ago

    Denton, United States Texas Family Fitness Full time

    JOB SUMMARY The Assistant General Manager (“AGM”) has supervisory authority over the gym employees and reports to the General Manager. The AGM is accountable to the General Manager for reaching gym membership goals, the personal training operation and reaching gym revenue objectives. The AGM is responsible for establishing and communicating a...