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Technical Sales Support

3 months ago

Murphy, United States Ascendum Machinery Full time
Job DescriptionJob DescriptionDescription:

POSITION SUMMARY: The Technical Sales Support Specialist will be responsible for supporting the sales team in managing and coordinating maintenance on equipment/attachment inventory, working with sales and service at branch locations to collaborate on maintenance/repairs needed. Handling new products, and various other responsibilities related to equipment sales and rentals. This role requires meticulous attention to detail, excellent organizational skills, and the ability to handle multiple tasks efficiently.


FLSA STATUS: The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.


EQUAL OPPORTUNITY: Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.


TRAVEL REQUIREMENTS: Minimal, up to 10%


To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.


RESPONSIBILITIES: Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job. Job duties are dispersed by Director of Sales.


Coordinating:

· Coordinate attachment installations, pre-delivery inspections, etc.

· Issue purchase orders (POs) to the Ascendum shops for repairs/maintenance

· Manage hold, reserved, and status updates for equipment.

· Participate in the process of sales/rental documents and ensure smooth handover for invoicing.

· Assist with various audits, including inventory and department audits.


New Products:

· Assist in managing Ascendum standard spec for new units and attachments.

· Assist with tracking spec/technical changes on equipment by the OEM.

· Assist with stocking level of attachments

· Source attachments based on customer requirements and specs.


Other:

· All other duties as assigned.

Requirements:

· Experience and/or Education: Two-year degree or high school graduate with equivalent work experience.

· Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. · · Strong knowledge of Microsoft Products such as Word, Excel, and Outlook.

· High proficiency in customer relationship skills.

· Experience in heavy equipment industry with similar products

· Strong organizational and multitasking skills.

· Attention to detail and accuracy in handling documentation.

· Excellent communication and interpersonal skills.

· Proficiency in data management and record-keeping.

· Familiarity with inventory management systems and CRM software.

· Knowledge of remarketing processes and equipment industry terminology.

· Ability to work independently and collaboratively in a dynamic environment.

· Strong problem-solving and decision-making abilities.

· Discretion in handling confidential company information.


PHYSICAL DEMANDS – Being able to meet the Physical Demands of the job is an essential duty of the job.

· While performing this job, the employee is regularly required to talk or hear.

· The position requires the ability to sit for long periods.

· Ability to operate office equipment such as computers, keyboards, and telephones.

· Manual dexterity and fine motor skills for tasks such as typing, filing, and handling paperwork.

· Visual acuity and ability to read and interpret documents.

· The position requires the ability to occasionally lift up to 10 pounds.

· Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.