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Shift Supervisor

1 month ago

Erie, United States Pet Supplies Plus - West Erie Full time
Job DescriptionJob Description

This posting is for the West Erie Plaza location.

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we

If you're a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood

As Shift Supervisor at Pet Supplies Plus, you're pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will

  • assist a neighbor in choosing the perfect toy for a lab who loves to fetch
  • stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
  • show a fourth grader how to test the water in his fish tank
  • set an example for the other team members in delivering fantastic neighborly service
  • assist the store's team leaders by reinforcing the daily operational procedures and performance expectations

...all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome

Shift Supervisors key responsibilities include:

  • Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood
  • Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite
  • Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
  • Learning and performing back office procedures - like making signs, updating price changes, and inputting cashier records - to comply with standards and expectations
  • Involvement in store recruiting, onboarding and team member development
  • Communicating opportunities to improve community engagement or store performance to the team leaders
  • Act as store team members when they're not acting as the manager-on-duty or learning operational tasks

PAWsome Shift Supervisors will have:

  • 2+ years of retail experience
  • Previous management experience
  • Proficiency in Microsoft Office
  • Strong sales and customer service skills are a must.
  • Ability to operate all equipment to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 65 pounds (that cat litter can be heavy)
  • Ability to work flexible schedules, must have open availability, including weekends and holidays, have reliable transportation, must pass the drug screening and be 18 years or older.

 

Pay: $11.00 - $13.00 per hour