IT Field technical Engineer

4 weeks ago

Burbank, United States Synpact LLC Full time
Job DescriptionJob DescriptionThe Field/Technical Engineer is responsible for maintaining high-quality support services for our clients and internal team, both onsite and in-house. A Field/Technical Engineer is responsible for the installation, configuration, maintenance, diagnosing all IT related hardware and software, including but not limited to desktops, laptops, tablets, (Dell, HP, and Mac), virtual machines, printers, network devices, servers, switches, firewalls, disaster recovery utilities and cyber security. You will provide preventive support and integration activity around the Windows Server environment, VMWare, and Hyper-V and more.

Key Responsibilities:

Build out, install, configure, and maintain network setups, servers, server operating systems, network data storage, network application software, data communication devices, and cyber security hardware and software

Identify problems, troubleshoot, and implement resolutions to assist users while onsite and or remote/in-house

Implement, maintain, monitor, and update all network, security, and computer system measures to ensure the integrity of company data resources and prevent unauthorized access to network systems to meet the organizations current and future requirements for client and internal systems

Assess network performance and recommend and implement upgrades

Test all changes to networks, hardware, software, and hosted applications while onsite

Diagnose and resolve problems and concerns associated with implemented information systems, network software applications, and peripheral devices reported by administrative users

Maintain the necessary project plans and documentation of all system builds and modifications

Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met

Coordinate with supported end-users to evaluate information system requirements and develop hardware/software solutions to provide required services

Collaborate with the department staff to analyze, design, research equipment options and develop technical specifications for network topologies and configurations

Maintain an accurate inventory of information system servers, data storage devices, and installed software; ensure that software license agreements are current and accurate in accordance with company policy; in ITGlue, SharePoint, etc.

Advise Management of technical issues and consult with vendor support agencies to resolve problems and determine equipment requirements

Contribute to a personal on-going commitment of self-training to preserve professional viability

Maintain a good working knowledge of current infrastructure and future trends

Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision

Adhere to your schedule as dictated by Dispatcher and Management

Ability to work in a team or independently and communicate effectively via service/project tickets to clients and internal team

Track and monitor inventory of tools a provided by Synpact for use in this position

Expected to follow any other reasonable instructions and perform any other related duties required by Dispatcher and management and established company policies and procedures

Knowledge, skills and/or abilities required:

Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills

Excellent phone skills/etiquette to answer and direct calls

Exhibit a high degree of professionalism, balanced business judgement, tact, and diplomacy

Excellent problem-solving skills, in highly sensitive, complex situations

Ability to self-start, work independently, and achieve high standards to meet multiple deadlines

Above-par working capacity, to work in a small and large project with great attention to detail

Work effectively in a team, collaborative environment with a positive, can-do attitude

Quick learner, can understand and apply existing and new processes

Adept in developing and maintaining strong relationships with management, staff, vendors, and clients; must be comfortable interacting with all levels of users within the organization including executives

Ability to multi-task and be organized

Strong work ethic and be accountable for productivity

Willingness to take on administrative projects or assist other departments as necessary

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