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E-commerce Customer Service Rep.

2 months ago


Chino, United States Workforce Enterprises Full time $18
Job DescriptionJob Description

We are seeking an E-commerce Customer Service Rep. to join our team You will be responsible for helping customers by providing product and service information, resolving technical issues, great communication skills, attention to detail, who enjoys working in a fast-paced environment, and has an interest in beauty and skincare.

Responsibilities:

  • Handle customer inquiries and complaints
  • In charge of efficiently and promptly fulfilling E-commerce orders on a daily basis, ensuring adherence to quality standards, and achieving a high fulfillment rate while prioritizing a sense of urgency.
  • In charge of customer service (live chat, phone call, and email) including returns and exchanges.
  • Oversee the management of inventory, including handling incoming and outgoing shipments, and conducting regular inventory checks.
  • Ensure that the work environment is tidy and well-organized.
  • Adaptable to undertake additional tasks or assignments as required by the company.
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Ability to work on their own and consistently keep busy

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • 1-year minimum of working with E-commerce platforms, especially Shopify
  • 1-year minimum of customer service experience
  • 1-year minimum office experience (preferred)
  • Experience with USPS, UPS, and FedEx shipping
  • Strong understanding of Shopify, Excel, and Gmail functions (Google Docs, Google Sheets, Google Forms)
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

 

Company DescriptionOur company continues to grow and expand year after year and we are excited to provide opportunities for our employees to grow.Company DescriptionOur company continues to grow and expand year after year and we are excited to provide opportunities for our employees to grow.