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Customer Service Sales Support

3 months ago

Schenectady, United States BIS Copy Systems Inc. Full time
Job DescriptionJob Description

We are seeking a Customer Service Sales Support Person to join our team You will be responsible for helping customers by contacting our customer clientele base, new clients and establishing new vertical markets to solve technical issues, and increase sales, services.

Responsibilities:

Strong sales success background - with a desire to create more customers

Ability to use telephone effectively

  • Contact and discuss customer service and support via telephone and in person visits.
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Successfully completion of online Sharp and Xerox training programs

​Qualifications:

Strong sales success background - with a desire to create more customers

Ability to use telephone effectively

  • Previous experience in customer service, sales, and support.
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company Description40 years, in Office Product sales and service. Covering the entire State of New York and providing service and support for a variety of manufacturers, from 24 locations throughout New York State.
New equipment sales for Sharp, Xerox, HP, Ricoh and other manufacturers.Company Description40 years, in Office Product sales and service. Covering the entire State of New York and providing service and support for a variety of manufacturers, from 24 locations throughout New York State.\r
New equipment sales for Sharp, Xerox, HP, Ricoh and other manufacturers.