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Office Admin/Dispatcher and Customer Relations Specialist
2 months ago
About Us:
BES Electric and HVAC Services is a locally owned and operated electrical and HVAC company serving the front range of Colorado for over 15 years. We offer residential, commercial, and industrial electrical services, as well as residential HVAC services. Our commitment to providing high-quality service, fostering gender equality and inclusion, and ensuring safety makes us a preferred choice in the community. We are a women-owned business with a strong presence in El Paso and Douglas Counties.
Position Overview:
We are seeking a highly organized and motivated Office Admin/Dispatcher and Customer Relations Specialist to join our team. The ideal candidate will be responsible for managing office operations, coordinating with field technicians, ensuring smooth workflow within the company, and maintaining excellent customer relations. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Answering and directing phone calls and emails.
- Scheduling and dispatching service calls to field technicians.
- Coordinating with technicians to ensure timely completion of jobs.
- Managing office supplies and maintaining an organized workspace.
- Assisting with invoicing, payroll, and other administrative tasks.
- Providing excellent customer service and addressing client inquiries.
- Maintaining accurate records and filing systems.
- Building and maintaining strong relationships with customers.
- Handling customer complaints and resolving issues promptly.
- Collecting and responding to customer feedback to improve service quality.
- Assisting with other tasks as needed to support the office and field operations.
- High school diploma or equivalent; additional qualifications in office administration or customer service are a plus.
- Proven experience in a similar role, preferably in the electrical or HVAC industry.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Positive attitude and professional demeanor.
- Strong interpersonal skills and a customer-oriented mindset.
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and advancement.
- Supportive and collaborative work environment.
BES Electric and HVAC Services "Our Integrity Powers Your Electrical and HVAC Success"
