Operations Team Lead
2 months ago
Job description
BASIC FUNCTION
The HCV Program Operations Team Lead will support the operations of the Housing Specialists and customer service/administrative staff. The incumbent would be responsible for reviewing and monitoring staff's work performance, ensuring that staff shows continuous progress in customer service relations with internal and external responsibilities. Assist HCV Program Supervisor in assigning caseload/tasks to staff for processing and setting deadlines for work completion. This individual will be responsible for assisting with processing various HCV transactions and providing caseload coverage when necessary. This position requires strong customer service, time management/organization skills, attention to detail, excellent communication, and leadership skills.
ESSENTIAL DUTIES
- Monitors and reviews the operations of the program to ensure adherence to objectives and compliance with rules and regulations, including assisting in the review of current participant records and statistical reports including the coordination annual and interim recertification's, requests for moves/transfers with continued occupancy, Housing Assistance Payment Contract/Leases executions, and lease enforcement for HCV program participants/landlords.
- Assist with policy and procedure change implementation.
- Assist with developing training content/materials and facilitate staff training.
- Key point of contact for training new staff, or staff who need assistance in a particular area of their position. Present updates to management in written format on the progress of employees who have been trained with further recommendations if necessary.
- Monitors staff productivity output and workloads
- Research regulations and various HUD rules as needed
- Utilizes automated system monitoring and reporting tools to track productivity levels.
- Monitors customer service delivery.
- Performs all HCV processing elements as needed or when there are staff vacancies.
Candidates must have:
- Associate’s degree and/or college credit hours preferred in business, social work, or public administration.
- 3-5 years of previous experience working with the public in a Housing Choice Voucher, low-income tax credit, similar non-profit programs working with low-income families.
- Must possess 3-5 years of client service experience.
- Previous experience as a supervisor or in a leadership role, desired.
- A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities
- Experience working in a high-volume call and production environment with high performance guidelines and stringent deadline
- Knowledge of public sector housing authority programs and systems is a plus
-
Infrastructure Operations Team Lead
2 weeks ago
Buffalo, New York, United States M&T Bank Full timeJob Summary:We are seeking a highly skilled and experienced Infrastructure Operations Team Lead to join our team at M&T Bank. As a key member of our infrastructure operations team, you will be responsible for overseeing and managing all aspects of infrastructure operations within a telecommunications carrier environment.Key Responsibilities:Manage circuits...
-
Infrastructure Operations Team Lead
5 days ago
Buffalo, New York, United States M&T Bank Full timeJob Summary:We are seeking an experienced Infrastructure Operations Team Lead to join our team at M&T Bank. As a key member of our infrastructure team, you will be responsible for overseeing and managing all aspects of infrastructure operations within a telecommunications carrier environment.Key Responsibilities:Manage circuits and contracts, including...
-
Security Operations Team Lead
3 weeks ago
Buffalo, New York, United States National Guard Employment Network Full timeJob DescriptionAs a global leader in advanced mobility solutions, our outstanding team of legal professionals helps us navigate the continually changing legal and regulatory landscape.In our Office of General Counsel, you'll be part of an organization that collaborates with outside counsel to operate as a global team and deliver world-class legal, tax, and...
-
Central Fill Production Team Lead
6 days ago
Buffalo, New York, United States McKesson Full timeAbout the RoleMcKesson is a leading healthcare company that delivers insights, products, and services to improve patient care. As a Central Fill Production Team Lead, you will play a critical role in ensuring the smooth operation of our production lines, maintaining high-quality standards, and driving continuous improvement.Key ResponsibilitiesPlan and...
-
Central Fill Production Team Lead
2 weeks ago
Buffalo, New York, United States MCKESSON Full timeAbout the RoleMckesson is a leading healthcare company that delivers innovative solutions to improve patient care. We are seeking a highly skilled Central Fill Production Team Lead to join our team.Key ResponsibilitiesAssist in planning and organizing work assignments for employees to ensure efficient production operations.Set up and run production lines,...
-
Retail Team Lead
2 days ago
Buffalo, New York, United States Wegmans Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Supervisor to join our team at Wegmans. As a Retail Supervisor, you will be responsible for leading a team of sales floor employees and ensuring that our customers receive exceptional service and a positive shopping experience.Key ResponsibilitiesLead and motivate a team of sales floor...
-
Logistics Team Lead
1 week ago
Buffalo, New York, United States Eclipse Innovations Full timeJob SummaryWe are seeking a highly skilled and experienced Logistics Team Lead to join our team at Eclipse Innovations. As a key member of our logistics team, you will be responsible for leading the team in the late shift, implementing and optimizing processes, training new employees, and ensuring compliance with quality requirements.Key ResponsibilitiesLead...
-
Shift Team Lead
17 hours ago
Buffalo, New York, United States Dunkin' Full timeWe are seeking a skilled Shift Leader to oversee daily operations at our Dunkin' location. As a Shift Leader, you will be responsible for coaching and guiding our Crew Members to deliver exceptional guest experiences and execute operational standards.Key Responsibilities:Support a positive team environment and foster open communication among team...
-
Central Fill Production Team Lead
6 days ago
Buffalo, New York, United States McKesson Full timeJob SummaryMckesson is seeking a highly skilled Central Fill Production Team Lead to join our team. As a key member of our operations team, you will be responsible for planning and organizing work assignments for employees, setting up and running production lines, and ensuring adherence to safety guidelines and SOPs.Key ResponsibilitiesManage production...
-
Dunkin' Team Lead
3 weeks ago
Buffalo, New York, United States Dunkin' Full timeJob Summary:We are seeking a highly motivated and experienced Restaurant Operations Manager to join our Dunkin' team! As a key member of our management team, you will be responsible for leading our restaurant operations and ensuring that our guests receive an exceptional dining experience.Key Responsibilities:Leadership and Team Management:Recruit, hire,...
-
Customer Service Team Lead
2 weeks ago
Buffalo, New York, United States Wegmans Food Markets Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Wegmans Food Markets. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to be successful in their roles.Key...
-
Customer Service Team Lead
2 weeks ago
Buffalo, New York, United States Wegmans Food Markets Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Wegmans Food Markets. As a key member of our store operations team, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to be successful in their roles.Key...
-
Retail Team Lead
2 days ago
Buffalo, New York, United States Wegmans Food Markets Full timeJob SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Retail Supervisor. As a key member of our bakery department, you'll be responsible for ensuring exceptional customer service, maintaining high standards of product quality, and leading a team of passionate employees.Key ResponsibilitiesLead by example,...
-
Central Fill Production Team Lead
2 weeks ago
Buffalo, New York, United States MCKESSON Full timeAbout the JobWe are seeking a highly skilled and experienced Central Fill Production Team Lead to join our team at McKesson. As a key member of our operations team, you will be responsible for planning and organizing work assignments for employees, ensuring the smooth operation of our production line, and maintaining a safe and efficient work environment.Key...
-
Customer Service Team Lead
6 hours ago
Buffalo, New York, United States Wegmans Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Wegmans. As a Customer Service Manager, you will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs.Key ResponsibilitiesManage store...
-
Customer Service Team Lead
2 weeks ago
Buffalo, New York, United States Wegmans Food Markets Full timeAbout the RoleWe're seeking a highly motivated and experienced professional to join our team as a Customer Service Team Lead. As a key member of our store operations team, you will be responsible for coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.Key...
-
Customer Service Team Lead
2 weeks ago
Buffalo, New York, United States Wegmans Food Markets Full timeAbout the Role:We're seeking a highly motivated and organized individual to join our team as a Customer Service Team Lead. As a key member of our store operations team, you will be responsible for coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.Key...
-
Call Center Operations Supervisor
3 weeks ago
Buffalo, New York, United States The LaSalle Group Full timeJob Summary:The LaSalle Group is seeking a highly skilled Call Center Operations Supervisor to oversee a team of collections specialists focused on delivering exceptional customer service. As a key member of our operations team, you will be responsible for managing an international team, ensuring compliance, and driving quality service while strategically...
-
Team Lead
2 weeks ago
Buffalo, New York, United States Sam's Club Full timeJob SummaryWe are seeking a highly skilled Team Lead - Member Services to join our team at Sam's Club. As a Team Lead, you will be responsible for overseeing the member service area, ensuring exceptional customer experiences, and driving sales growth.Key ResponsibilitiesAssist management in supervising associates, assigning duties, and communicating goals...
-
Team Coordinator
3 weeks ago
Buffalo, New York, United States Eclipse Innovations Full timeAbout Eclipse InnovationsWe are a leading logistics company that prioritizes employee collaboration and innovation to deliver exceptional customer experiences.Job SummaryWe are seeking a highly skilled Team Coordinator to lead our late shift team in the warehouse. As a key member of our operations team, you will be responsible for implementing and optimizing...