Service Desk I

2 weeks ago


Phoenix, United States Strategic Systems Full time
Job DescriptionJob Description

What you will need:

  • High School Diploma or GED required.
  • Associate degree in Computer Science, in related IT major preferred.
  • Bachelor’s Degree in Computer Science, in IT related major preferred.
  • 1-2+ years’ experience in a Help Desk environment supporting internal and/or external clients required.
  • Experience with the following technologies: Windows Servers, Active Directory, Exchange, System Center, SharePoint required.
  • Basic knowledge of: Storage Area Networks, Databases, Programming Languages, Server Virtualization required.
  • Demonstrated capability to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors to meet their daily, weekly, and monthly goals required.
  • Excellent written and verbal communication skills required.
  • Excellent customer service, problem solving, and technical reasoning skills required.
  • Microsoft Certification preferred.
  • HDI Certification preferred.
  • CompTIA A+ Certification preferred.


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