Service Desk Support Analyst

4 weeks ago


Phoenix, United States HotFoot Recruiters Full time

HotFoot Recruiters has collaborated with a well-known

Software Development Company i n Downtown Phoenix to seek talented

Temporary

Service Desk Support Analysts . Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and problem-solve for their clients.

Title : Service Desk Support Analyst

Pay Range : $21.00/hour.

Work Hours : 5AM-2PM (1-hour scheduled lunch)

Location : Onsite, Downtown Phoenix

Type : Full-Time, Temporary Contract

Contract Terms : 3-4 Months (till mid-July)

Responsibilities:

Provide phone support and handle email tickets for various technical issues, including resetting passwords, creating accounts in the system, and granting correct permissions. Utilize strong technical skills to troubleshoot and resolve customer inquiries efficiently and effectively. Maintain accurate records of customer interactions and technical issues using the company's ticketing system. Collaborate with internal teams to escalate complex technical problems and ensure timely resolution. Ensure smooth communication and problem resolution to clients. Provide excellent customer service by addressing inquiries promptly and professionally. Stay updated on company products and services to provide accurate information to customers.

Qualifications:

1+ years’ experience with phone support and data entry. Call center experience is preferred. Tech/computer savvy. Must be comfortable on the phone. Strong customer service experience. Ability to work independently and as part of a team. Excellent communication skills.

#J-18808-Ljbffr



  • Phoenix, United States HotFoot Recruiters Full time

    HotFoot Recruiters has collaborated with a well-known Software Development Company in Downtown Phoenix to seek talented Temporary Service Desk Support Analysts. Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and problem-solve for their clients.  Title: Service Desk Support Analyst  Pay...

  • Service Desk Analyst

    3 weeks ago


    Phoenix, Arizona, United States Universal Technical Institute Full time

    Overview: Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to lead our team as the Service Desk Analyst!   Position Overview: As a Service Desk Analyst, you'll provide customer centric, first contact support...


  • Phoenix, United States Virtual Full time

    Vaco is hiring a Service Desk Analyst to support a client as they expand their team. In this position you will provide frontline support and incident diagnosis our client applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, triaging and documenting inbound interactions, and manage ticket routing and...


  • Phoenix, United States GTN Technical Staffing Full time

    Job DescriptionJob DescriptionSERVICE DESK ANALYSTPOSITION SUMMARYOvernight Shift (5pm - 2am) - Completely remote3 month contract to start (June 2024- Sept 2024) could be extended if there is demand. 3 person team - needs to be  self start there will not be much supervision on this shfit. Candidates with experience on mobile devices or peripherals are...

  • Service Desk Analyst

    8 hours ago


    Phoenix, United States STORY COMPANIES LLC Full time

    Provide outstanding customer service to our internal employees - Work within the service desk to process support request tickets and meet target SLA’s - Properly utilize documentation for IT procedures, policies, and troubleshooting guides while providing feedback for improvements to each - Answer incoming support calls from grow, production and retail...

  • Help Desk Analyst I

    2 weeks ago


    Phoenix, United States Phoenix Children’s Full time

    Position Summary The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Childrens staff. The Level I Analyst tasks entail, but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks,...


  • Phoenix, United States LanceSoft Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...

  • Service Desk Analyst

    1 month ago


    Phoenix, United States LanceSoft, Inc. Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...

  • Service Desk Analyst

    1 month ago


    Phoenix, United States LanceSoft, Inc. Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...

  • Service Desk Analyst

    1 month ago


    Phoenix, United States LanceSoft, Inc. Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...


  • Phoenix, United States Next Step Systems Full time

    Help Desk Analyst, 3-6 Month Temp Position, Phoenix, AZ We are currently looking for 2 Help Desk Analyst candidates for a 3-6 month temp position. Candidates must have an A+ Certification or 8+ years of Help Desk experience. These are 100% onsite in Phoenix, AZ. Help Desk Analyst Responsibilities: - Provide top-notch customer service and install software to...

  • Help Desk Analyst I

    7 days ago


    Phoenix, United States Phoenix Children's Hospital Full time

    Position Details Department: CORP | IT Customer Service Category: Information Technology Location: Phoenix Employee Type: Regular Posting #: 835698 Posted On: 5/8/2024 Position Summary The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix...

  • User Support Analyst

    1 month ago


    Phoenix, United States Riggs Companies LLC Full time

    Riggs Companies is a trusted valley leader in commercial concrete construction. Ranked as one of the fastest growing companies in the Southwest and recognized as a Top Workplace in Arizona, Riggs offers great opportunities to its employees. Riggs Companies is currently looking for a User Support Analyst. User Support Analysts are IT professionals that...


  • Phoenix, Arizona, United States Atechstar Full time

    Job Description Department of Economic Security Division of Developmental Disabilities is seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst.This position under general supervision Enters problem information into an automated issue tracking system; Researches pended encounters Corrects pended encounters either...


  • Phoenix, United States NaturalData, Inc. Full time

    : The analyst will also function as a trainer for newly on-boarded team members and will help in managing the content of the department’s knowledge base. PRINCIPAL RESPONSIBILITIES: - Respond to incoming interactions initiated through standard support channels - Identify and triage reported incidents and fulfill service requests - Use the IT Service...


  • Phoenix, United States For The Record Ltd Full time

    Position Description The Service Desk Coordinator will be part of a global team of skilled technicians and engineers working to provide technical and product support to both external and internal customers, meeting, and exceeding service-level agreements, ensuring high client satisfaction and success. Major Areas of Responsibilities - Provide global...


  • Phoenix, United States Milestone Technologies, Inc. Full time

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • Help Desk Support

    7 days ago


    Phoenix, United States Mesa Air Full time

    Job DescriptionSummaryBuild, set up, and install computer hardware according to Mesa Air policies, procedures, and standardsAnswer requests from system users; provide information and 1st level troubleshooting; escalate problems as appropriate, and maintain accurate help desk recordsTrain personnel in the proper and secure use of Mesa Air information...


  • Phoenix, United States Denova Collaborative Health Full time

    **Associate Technology Analyst** **Job Purpose**:The Associate Technology Analyst is part of the Information Technology & Solutions team, delivering information technology strategy, support, and solutions. This role is responsible for escalations on support requests and sometimes first contact with users needing technical support, providing customer...


  • Phoenix, United States Denova Collaborative Health Full time

    Description Associate Technology Analyst Job Purpose: The Associate Technology Analyst is part of the Information Technology & Solutions team, delivering information technology strategy, support, and solutions. This role is responsible for escalations on support requests and sometimes first contact with users needing technical support, providing customer...