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Store Manager

1 month ago

Livingston, United States glassybaby Full time
Job DescriptionJob Description

About us

glassybaby is a medium business in Livingston, MT We are professional, social, creative and our goal is to bring a special light into the world. glassybaby makes hand-blow glass with color and light for people who love to give kindness. Our mission is to provide hope and healing to people, animals and the planet. Part of every purchase goes to charity, since 2001, $14 Million has been donated to varies charities around the world. glassybaby every person's spirit gives off its own special light personal, individual and unique-kind of like glassybaby. Each handblown glass votive is a work of art. As unique as the individual who chooses one, formed by eight hands, born in the USA, citizen of the world, each with its own name, one of a kind...like you. .

Our work environment includes:

  • Relaxed atmosphere

Job Summary: Plan and direct the day-to-day operations of the store. develop strategies to improve customer service, drive store sales and increase profitability. create store policies and marketing programs that will increase sales and grow the existing customer base. maintain high store standards and conditions and foster a positive environment. develop a strategic plan that maximizes the physical glassybaby locations to promote the brand and increase sales.

Primary Duties:

sales:

  • meet/exceed monthly budget
  • implement store merchandising and promotions to maximize store traffic and sales
  • provide excellent customer service by phone and in person through clear communication, transaction efficiency and kind demeanor
  • increase brand awareness + sales through sharing giving stories, email enrollment, and community outreach
  • conduct outreach via networking, researching, contacting local businesses, community organizations, and giving partners events
  • ensure merchandising, maintenance, and cleanliness of the store
  • attend weekly manager meetings with revenue results, store information, and questions/ideas to make business happen

sales associates:

  • train and develop staff to reach their highest potential, achieving excellent customer service
  • represent glassybaby brand
  • write schedules and address staffing needs by planning, preparing, and distributing work schedule
  • set clear expectations for sales associates’ conduct and lead by example
  • accountable for budgeted labor hours and expenses provided by retail manager
  • train all sales associates on POS/square
  • Educate sales associates on glassybaby marketing, giving, and general information on the company

inventory:

  • process transfer requests and receive transfers
  • record exchanges daily in NS. all exchanges to entered and completed daily
  • perform daily, monthly and quarterly inventory counts as required
  • daily review of negative inventory report
  • work with accounting on discrepancies with inventory in NS
  • communicate with warehouse manager with transfer, packaging, expenses and collateral requests
  • clear communication with all sales channels on inventory management
  • daily cycle counts
  • All other duties assigned

Measurements of Performance (ongoing):

  • Meet or exceed sales and profit goals of the stores.
  • Meet customer demand for product while helping the Production & Operations Manager maintain a minimum monthly inventory under 2%
  • Able to work as a proactive, supportive, self-directed team member, upholding a positive attitude and always setting a good example.
  • Encourage a supportive work environment for all employees
  • Develop and retail strong sales to support the glassybaby brand and mission
  • Maintain the stores’ visual and operational standards to the glassybaby expectation
  • Set a positive and encouraging tone for the store employees to increase sales
  • Able to handle general employee relations issues and provide guidance to store managers
  • New business vs. return business
  • Manages G&Os such as implementation and use of CRM to produce metrics, KPls, and new FY goals/objectives.
  • Inbound/outbound sales management (fostering existing business/building a pipeline)
  • Use of CRM system to organize and share business with the department and management.
  • Develop and provide weekly sales reports.
  • Willingness to work through ambiguity in responsibilities.

Knowledge, Skill, and Abilities:

  • Mentally and emotionally manage demanding situations and manage stress productively and professionally (both with customers and associates).
  • Mentor and develop talent
  • Professional and clear verbal and written communication skills
  • Self-starter and proactive
  • Ability to handle multiple tasks and priorities
  • Kind and courteous customer service skills
  • Ability to manage employees
  • Ability to create rapport with customers
  • Ability to add, subtract, divide, multiply, and figure percentages
  • Ability to work flexible hours, including evenings, weekends, and some holidays

Education, Experience, Certifications, Licenses:

  • Bachelor’s degree
  • 5+ years retail experience
  • 5+ years of Sales or Business development experience, experience in account management
  • Cold calling experience helpful
  • 1-2 years of experience supervising employees

Physical Demands:

  • Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds.
  • Frequent standing and walking.
  • Must be able to work in conditions that are impacted by weather and climate.
  • Must be able to speak and hear well enough to conduct conversations.
  • Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Must be able to work in an environment where noise level is usually moderate.
  • Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline

Job Type: Full-time

Pay: $21-$23 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Ability to Relocate:

  • Livingston, MT 59047: Relocate before starting work (Required)

Work Location: In person

Company DescriptionA family story

Sometimes glassybaby feels like my fourth child – but glassybaby is truly a family in itself, connected by simple, generous beauty.

And more than anything, glassybaby is a living language of color, crafted to help the stories of your life glow with loving light. The glassybaby story is your story.

Authentic gifts of real meaning, for any occasion

Each hand-crafted glassybaby gift can be sent with a complimentary hand-written note, so you can express the true care in your heart.Company DescriptionA family story\r
\r
Sometimes glassybaby feels like my fourth child – but glassybaby is truly a family in itself, connected by simple, generous beauty. \r
\r
And more than anything, glassybaby is a living language of color, crafted to help the stories of your life glow with loving light. The glassybaby story is your story.\r
\r
Authentic gifts of real meaning, for any occasion\r
\r
Each hand-crafted glassybaby gift can be sent with a complimentary hand-written note, so you can express the true care in your heart.