Salesforce Business Analyst

2 weeks ago

Rosemont, United States Culligan International Company Full time
Job DescriptionJob Description

The Business Analysts at Culligan will play a critical role in enabling growth by optimizing business processes, identifying new technology breakthroughs, and leading successful execution. A successful Business Analyst will maintain a deep understanding of the end-to-end business process, monitor the system landscape to understand gaps in the current tools and, as relevant, lead the full process to select, implement, and successfully realize the benefits of a system or process upgrade.

Responsibilities:

  • Develop and maintain a comprehensive view of current state processes and system landscape for assigned department(s) and monitor key metrics to evaluate efficiency and pain points
  • Serve as a trusted partner of the assigned department(s), including understanding their business goals actively contributing to their initiatives
  • Monitors end-user usage of systems and identifies trends or opportunities for engagement.
  • Help design, document, and maintain system processes
  • Work with business leaders to guide proper usage of the systems, provide training session/content to support end user utilization (New user groups or business functions)
  • Coordinate and assist with new feature/functionality rollouts with support and communications to user groups
  • Assist with project management as assigned
  • Contribute to major project success within the department, when relevant, by leading as a project manager to coordinate inputs from the department, IT, external stakeholders, and executive leadership as required
  • Interface on day-to-day basis with the business and IT stakeholders to triage and gather requirements for system changes, both incremental and transformational improvements
  • Collaborate with IT leadership on roadmap planning and prioritization
  • Preparing management reports to track status of deliverables, system usage KPIs and delivery progress against roadmap

Requirements:

  • A fast learner with an analytical growth mindset, curiosity and attention to detail
  • Resilient and high energy to drive to answers where not clear
  • A great writer and communicator
  • Willing to work hard and take risks
  • Comfortable working with diverse set of business users

Must have:

  • At least 5 years Business Analyst experience
  • 2-3 years experience working in or with Salesforce.com, preferably Sales, Service & Marketing Clouds
  • 4-year degree in related field
  • Strong experience generating requirements and process documentation
  • Prior experience working with organizations such as Dealer/Franchise, OEM, and Retail business models
  • Strong Microsoft Office and Excel skills
  • Strong written and verbal communication skills including technical writing
  • Humility to learn the business and current state processes
  • Effective time management and value-based prioritization
  • Honesty and integrity in all facets of the role, owning and learning from mistakes
  • Mature presence and poise to engage with senior leadership

Nice to have:

  • Prior consulting experience
  • Familiarity with SQL and/or PowerBI
  • IIBA, PMI or PMI-PBA certified
  • A proactive attitude to Salesforce enhancements
  • Developing solutions with best practice front of mind
  • Ability to interpret technical specifications
  • User training experience

 

Company DescriptionABOUT CULLIGAN INTERNATIONAL

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.
For more information visit: www.corporate.culligan.comCompany DescriptionABOUT CULLIGAN INTERNATIONAL\r
\r
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.\r
For more information visit: www.corporate.culligan.com

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