Salesforce Business Analyst

3 weeks ago

Rosemont, United States Culligan International Full time

The Business Analysts at Culligan will play a critical role in enabling growth by optimizing business processes, identifying new technology breakthroughs, and leading successful execution. A successful Business Analyst will maintain a deep understanding of the end-to-end business process, monitor the system landscape to understand gaps in the current tools and, as relevant, lead the full process to select, implement, and successfully realize the benefits of a system or process upgrade.

This role entails bringing consistency and standardization to diverse Business Units within Culligan, managing change processes effectively, and ensuring alignment with organizational priorities.

Responsibilities:

  • Develop and maintain process and system landscape overview for assigned department(s), monitoring key metrics for efficiency.
  • Act as a trusted partner to assigned department(s), aligning with their business goals and contributing to initiatives.
  • Organize and standardize Business Units within the enterprise dealer framework.
  • Manage the Change Advisory Board (CAB) in collaboration with dealer group.
  • Drive adoption of standardized processes within groups.
  • Streamline prioritization processes across teams.
  • Monitor end-user system usage, identifying trends and engagement opportunities.
  • Design, document, and maintain system processes.
  • Provide training sessions and content to support end-user utilization.
  • Coordinate new feature/functionality rollouts and communications.
  • Assist with project management tasks as needed.
  • Lead project coordination between departments, IT, stakeholders, and executive leadership.
  • Gather requirements for system changes and improvements.
  • Collaborate with IT leadership on roadmap planning and prioritization.
  • Prepare management reports tracking deliverables and system usage KPIs against roadmap.

Requirements:

  • A fast learner with an analytical growth mindset, curiosity and attention to detail.
  • Resilient and high energy to drive to answers where not clear.
  • A great writer and communicator.
  • Willing to work hard and take risks.
  • Comfortable working with diverse set of business users.

Must have:

  • 4-year degree in related field (or relevant experience).
  • Prior experience working in or with Salesforce.com.
  • Knowledge in generating process documentation.
  • Prior experience working with organizations such as Dealer/Franchise, OEM, and Retail business models.
  • At least 7 years Business Analyst experience.
  • Strong Microsoft Office and Excel skills.
  • Strong written and verbal communication skills including technical writing.
  • Humility to learn the business and current state processes.
  • Effective time management and value-based prioritization.
  • Honesty and integrity in all facets of the role, owning and learning from mistakes.
  • Mature presence and poise to engage with senior leadership.
  • Proficiency in coordinating CAB activities, including scheduling meetings, preparing agendas, and documenting decisions and action items.
  • Demonstrated ability to engage with stakeholders from various departments to gather change requests and ensure alignment with organizational objectives.

Nice to have:

  • Prior consulting experience.
  • Experience with specific Salesforce packages such as Sales, Service & Marketing Clouds.
  • Familiarity with SQL and/or PowerBI.
  • IIBA, PMI or PMI-PBA certified.
  • Integration experience implementing and developing in Apex, Visualforce, and Javascript.
  • A proactive attitude to Salesforce enhancements.

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