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Desktop Support Technician ll
2 months ago
Job Title: Desktop Support Technician ll
Location: 2800 Centre Ave Reading PA 19605
Duration: 3 Months contract to hire
Shift timings: (M-F) 8-5
Pay rate: $25/hr on w2 without benefits.
Job Description
Is this position remote or in person? In-person.
What will the primary day-to-day responsibilities entail for this person? Creating and resolving Desktop issues For First Energy employees Onsite and Remote. Primary duties will include standard desktop/Laptop break/fix items
• Receive user calls and offer remote or on-site support.
• Troubleshoot system, office, hardware, and business applications
• Management and installation of equipment in the meeting room (projector, laptop, and videoconference)
• Monitor calls, incidents and requests using client provided ServiceNow tool
What is the TOP 2 required skills that candidates must have? Great Customer Service, Desktop Support (Win10 and Office 365). ServiceNow Ticketing system experience a plus.
What will the work schedule be for this position? (M-F) 7:30am-4:30pm. Overtime? No. On-call? No. How many overall years of experience should this person have? 12-24 months Enterprise Desktop Support.
Do they need any specific certifications or education? CompTIA A+ Great to have.
If contract to hire what is the conversion rate? Not more than $24 Contract
How many miles per day will the contractor be driving? No.
What is the exact work location or city, state, zip? 2800 Centre Ave Reading PA 19605 .
How soon will candidate review and interviews start? 7/29/2024 Monday.
Do you have upcoming vacations or time out of the office? No
Company DescriptionDeep domain expertise in the areas of cyber security, cloud, data centers, conversion, development, hosting, & operational best practicesCompany DescriptionDeep domain expertise in the areas of cyber security, cloud, data centers, conversion, development, hosting, & operational best practices