Service & Installation Technician

1 month ago

Reading, United States Berkshire Systems Group Inc Full time
Job DescriptionJob DescriptionDescription:

Join Our Team at SAH, Inc.


Who We Are:

SAH, Inc., a sister company of Berkshire Systems Group, Inc., is on the lookout for talented individuals to join our team We are a leading systems integration company known for our top-notch fire safety and security solutions for both commercial and residential clients. Our commitment to excellence drives us to continually enhance our expertise in the industry.


The Service & Installation Technician Role:

As a Service & Installation Technician, you'll report directly to the Vice President and collaborate closely with our Sales team and Operations Coordinator/Scheduler. Your primary responsibilities will include installing and servicing fire, security, card access, and video camera systems for residential and small commercial clients. This role involves daily travel to client sites, within Pennsylvania, between Harrisburg and Philadelphia. Most client sites are generally local. We’re looking for someone with robust technical knowledge and exceptional customer service skills. The role demands precise documentation and a commitment to delivering outstanding service.

To ensure the success of the Service & Installation Technician, SAH, Inc. provides:

  • Company vehicle with AAA membership
  • Fuel card
  • Company-issued laptop, tablet, and cell phone
  • All necessary tools and comprehensive training

Who You Are:

A driven, self-motivated individual passionate about fire, security, card access, and video camera systems. You should be eager to contribute to SAH, Inc.'s growth and dedicated to providing world-class service through ongoing education and professional development in the life safety industry.

Responsibilities Include:

  • Interpret blueprints and floor plans
  • Unbox, install, and wire fire, burglar, card access, and video camera systems
  • Program and test all systems components
  • Certify systems using SAH, Inc. and industry forms
  • Document installation and service progress, including parts used and work orders, via a web-based platform
  • Provide excellent on-site customer service, including training and technical support
  • Maintain a clean and organized work area at client sites and an orderly work vehicle
  • Troubleshoot, diagnose, and repair systems
  • Respond to system trouble calls, including intrusion, building access, and video surveillance issues
  • Process documentation in line with company and customer standards


Where You’ll Be Located:

  • Ideally based in Berks County or a nearby area
  • Primarily work out of our corporate office in Shillington, PA.
  • Must be at least 21 years old with a valid driver’s license and a clean driving record
  • If you're ready to take your career to the next level with SAH, Inc., apply today
Requirements:

What You Bring:

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to efficiently use a smartphone for communication, documentation, GPS navigation, and scheduling
  • Strong customer service skills for effective on-site client interactions
  • Capability to read and interpret engineering drawings and operational manuals
  • Basic understanding of circuitry and experience with a multimeter
  • Strong multitasking and prioritization skills
  • Detail-oriented approach to documentation and task completion
  • Excellent organizational skills for managing tools, equipment, and records
  • Preferred: At least 1 year of industry-related experience or equivalent education; cultural fit is highly valued, and comprehensive training for excellence will be provided
  • Basic mechanical aptitude with experience using hand and power tools
  • Training in general safety, electrostatic discharge awareness, and quality systems awareness

Physical Requirements:

  • Physical fitness to climb ladders and stairs, access elevated areas, and inspect system components at various heights
  • Ability to stand for extended periods and frequently bend, twist, reach, stoop, kneel, or crouch
  • Manual dexterity to handle materials effectively
  • Capability to lift to 50 pounds regularly; heavier lifting with mechanical assistance or teamwork
  • Comfort with moving safely within confined spaces, crawl spaces, attics, and other installation areas
  • Vision: Visual acuity of at least 20/40 in one eye (uncorrected) or 20/70 with corrective lenses; ability to distinguish colors

Note: These physical requirements represent typical demands but are not exhaustive.


What We Offer:

  • Competitive starting wages
  • Paid Time Off in the first year (prorated based on start date)
  • Holiday pay from day one
  • Group Medical Insurance (two plan options)
  • Dental Insurance (two plan options)
  • Vision Insurance
  • Retirement plan with company match
  • Wellness Program
  • Paid Community Service Opportunities (e.g., Meals on Wheels, Blood Drives, Food Banks)
  • Company-paid Life, Short-Term Disability, and Long-Term Disability Insurance

At SAH, Inc., we are committed to our Behavioral Standards which provides an environment of mutual respect and is the basis for providing equal employment opportunities available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by municipal/state/federal law. Berkshire Systems Group, Inc. celebrates and supports the diversity among our teammates and believes it contributes to our success as a company.

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