Account Manager

4 weeks ago


Austin, United States ATR International Full time
Job DescriptionJob Description

ATR International is seeking an Account Manager in Austin, TX.

Key Duties and Responsibilities:

  • Serve as a customer subject matter expert, responding to inquiries, investigating and following up on requests, triaging calls, and resolving issues.
  • Achieve sales quota results in the assigned territory, managing and nurturing 500+ accounts.
  • Utilize inside sales techniques to achieve positive outcomes with a targeted list of healthcare institutions.
  • Resolve issues and answer questions with the highest degree of quality and accuracy, in accordance with company standards and guidelines.
  • Provide excellent customer service in a professional and courteous manner.
  • Listen and respond appropriately to customer needs and questions, ensuring alignment with call plan objectives.
  • Successfully complete product training and meet training expectations to effectively service customers.
  • Meet and exceed established call volume metrics on a daily and monthly basis.
  • Troubleshoot vaporizer issues with external vendor, GAS.
  • Investigate and resolve complex customer issues related to vaporizers.

 

The ideal candidate will possess the following qualifications:

  • 2-4 years of Customer Service and Sales Experience
  • Experience with Salesforce and SAP
  • Experience working in a team-oriented, collaborative environment
  • Proficiency in MS Office Suite
  • High School Diploma (Bachelor's Degree preferred)

 

Location: Austin, TX – hybrid

Duration: Contract, 12+ months

Hourly Rate: $25.00


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