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Billing Specialist
4 weeks ago
Job description
Our Client (City/County of SF) provides highly customized energy services to the residents, companies as well as commercial and industrial businesses within San Francisco. Some of the departments we work with also provide services around power and gas procurement, energy data collection and calculations, sustainability analysis/reporting and multiple other energy related services.
The Energy Billing Analyst supports our client with primary responsibility for tenant utility billing calculations. Other responsibilities include tracking energy savings, analyzing and reporting energy consumption and costs and other ad hoc services. The role encompasses a detailed and analytically driven framework revolving around energy calculations and accounting. As part of this team, an energy analyst has the unique opportunity within a dynamic environment to shape the organization’s solutions and direction.
Duties:
- Energy billing calculations on behalf of our clients for electric, gas, solar, water and HVAC for tenants within our city
- Ensure the satisfaction of all clients and their tenants by providing a superior level of service.
- Resolution of utility account issues with utility companies and bill processing firms.
- Energy performance reporting for clients and related analysis on usage and cost trends
- Ad hoc Reporting in response to client specific requests
- Provides information to customers about their accounts, city utility services, policies, and procedures while maintaining an excellent relationship with the public
- Accepts and processes all payments for utility services including from delinquent accounts
- Prepares information for use by the legal department in involuntary collection proceedings
- Recommends and prepares accounts qualifying for service suspension
- Independent judgment is required for making decisions and/or recommendations on changes to accounts that are within policy and procedures.
Qualifications:
- BA/BS in Energy, Accounting, Engineering, Computer Science or similar analytical discipline preferred.
- Previous related work experience with knowledge of accounting concepts, energy calculations, or commercial real estate experience preferred.
- Proficient in using MS Excel to combine and analyze data from various sources and generate reports and graphics. Must be able to combine large volumes of data for consolidated reporting.
- Strong client service orientation with the ability to interface with all levels within our clients’ organizations
- Strong attention to detail with excellent time management, project management and follow through skills
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