Service Desk Specialist

3 weeks ago


Malvern, United States Veterans Sourcing Group Full time $22 - $23
Job DescriptionJob Description

Title: IT Service Desk Professional

Location: 100% Remote

Type : Contract - Could be hired perm later

Duration : 4-6 Months

 

Responsibilities

  • Using basic IT Knowledge and problem solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-related issues
  • Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner
  • Provide maximum customer service and issue ownership
  • Provide on-call support as scheduled during non-business hours
  • Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices
  • When necessary, escalate incidents to the appropriate next level support team
  • Communicate with customers, providing status updates and follow-up to ensure satisfaction
  • Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
  • Complete additional tasks and projects as assigned by Service Desk leadership


Skills

  • Six months of related experience
  • A combination of experience and/or technical certifications may be considered in lieu of the educational requirements
  • Knowledge of computer, printer, and network troubleshooting and installation procedures
  • Demonstrated ability to diagnose and troubleshoot Microsoft products
  • Demonstrated ability to solve issues with healthcare/clinical applications
  • Demonstrated ability to work in a team environment as well as independently
  • Superior customer service skills and phone etiquette
  • Excellent documentation skills
  • Ability to work evening , weekend, and holiday coverage as needed and scheduled
  • Ability to travel up to 5%

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