Inside Sales

3 weeks ago


Norcross, United States RemX Full time $26
Job DescriptionJob Description

Established manufacturing organization in the Norcross, GA area is looking for a Inside Sales/ Customer Service Representative to be part of their team.

The ideal candidate will have a strong electrical motor knowledge in diagnosing and troubleshooting issues and will provide support to our customers and Sales team.

Inside Sales/ Customer Service Representative Responsibilities:

  • Take incoming customer calls to diagnose and troubleshoot issues with electric motors.
  • Provide service quotes to prospects and existing customers based on diagnostic results.
  • Enter and process customer orders into the system in a timely and accurate manner.
  • Communicate professionally and effectively with customers via phone and email.
  • Collaborate with sales team members to ensure customer needs are met and sales opportunities are supported.
  • Maintain excellent customer service standards with a positive attitude in all interactions.
  • Assist sales employees by supporting customer inquiries, order management, and follow-ups.
  • Utilize Microsoft Office Suite and Fishbowl for communication, documentation, and order entry.

Schedule: Monday-Friday, 9:00am - 6:00pm

Inside Sales/ Customer Service Representative Requirements:

  • 2 years of experience in customer service or sales
  • Electrical motor knowledge is a MUST
  • High School diploma or equivalent required.
  • Strong communication skills, both verbal and written.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to handle phone calls and email correspondence in a professional and efficient manner.
  • Team player with a cooperative attitude and willingness to assist others.
  • Strong attention to detail and organizational skills.

 



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