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Inside Sales
3 weeks ago
Established manufacturing organization in the Norcross, GA area is looking for a Inside Sales/ Customer Service Representative to be part of their team.
The ideal candidate will have a strong electrical motor knowledge in diagnosing and troubleshooting issues and will provide support to our customers and Sales team.
Inside Sales/ Customer Service Representative Responsibilities:
- Take incoming customer calls to diagnose and troubleshoot issues with electric motors.
- Provide service quotes to prospects and existing customers based on diagnostic results.
- Enter and process customer orders into the system in a timely and accurate manner.
- Communicate professionally and effectively with customers via phone and email.
- Collaborate with sales team members to ensure customer needs are met and sales opportunities are supported.
- Maintain excellent customer service standards with a positive attitude in all interactions.
- Assist sales employees by supporting customer inquiries, order management, and follow-ups.
- Utilize Microsoft Office Suite and Fishbowl for communication, documentation, and order entry.
Schedule: Monday-Friday, 9:00am - 6:00pm
Inside Sales/ Customer Service Representative Requirements:
- 2 years of experience in customer service or sales
- Electrical motor knowledge is a MUST
- High School diploma or equivalent required.
- Strong communication skills, both verbal and written.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to handle phone calls and email correspondence in a professional and efficient manner.
- Team player with a cooperative attitude and willingness to assist others.
- Strong attention to detail and organizational skills.
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