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Customer Service Representative
2 months ago
GlideRite Hardware/Integrity Worldwide LLC is a family-owned business holding over 40 years of experience within the hardware industry. Our commitment to meeting the needs of our customers has allowed our business to grow significantly over the years. Our goals of customer satisfaction and product innovation allow us to evolve alongside our customers – big and small.
We are an E-Commerce business seeking a Customer Service Representative to join our team The Customer Service Representative is an essential part of our growing business. You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Download daily orders
- Update product information through sales channels
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Experience with Microsoft Suite (Word, Excel, PowerPoint, and Outlook)
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment
- Good organizational and time-management skills
- High school and/or College Degree
Hours: Monday, Wednesday, Friday 7:00AM - 3:30PM
Compensation: $16.00 - $19.00 per hour, commensurate with experience.
Paid Holidays, Personal Days and Vacation
Paid Medical
401K Plan