Customer Experience Manager

3 weeks ago

South Bend, United States Paapri Cloud Technologies Full time
Job DescriptionJob Description

Overview:

As a Customer Experience Manager, you will oversee every step of the customer’s journey. In this role, you will interact with customers to understand their needs and concerns, resolve issues, provide product information, and deliver World Class Experience You will work alongside Customer Experience Managers, Clients, Delivery Consultants, Solution Architects, and Prospects, with direct reporting to the Customer Experience Director.

Responsibilities:

  • Managing the customer relationship through the sales and delivery cycle.
  • Participate in sales calls, including discoveries, demonstrations, and solutions reviews.
  • Work with the Solution Architect team to develop and deliver Statements of Work to the customer.
  • Participate in, and or manage the transition from Sales to Delivery.
  • Work with the Delivery Team to create project plans.
  • Manage client escalations.
  • Be the voice of the customer.
  • Manage overall customer SAT & reference-ability as defined by the company leadership.

Requirements:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong leadership skills.
  • Proven ability to prioritize tasks and delegate them when appropriate.
  • Proven ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Managing competing resources and priorities.
  • Proven ability to work with little direction and make informed decisions.

Qualifications:

  • Bachelor’s degree in a comparable field of study or comparable experience.
  • Minimum 3 years of Client Relationship Management experience, or comparable related experience.
  • Minimum 3 years of Project Management experience, software/ ERP experience preferred.
  • Minimum 2 years of ERP experience, with preferred NetSuite experience.
  • Manufacturing Industry experience.

Personal Attributes:

  • Self-starter who is driven to succeed.
  • Energetic.
  • Growth focused.
  • Strong work ethic.
  • Willing to take risks.
  • Team-focused with a collaborative attitude.
  • Creative with the willingness to try new untested ideas.
Company DescriptionPaapri Cloud Technologies is an innovative company that is revolutionizing the way small to mid-market business look at Digital Transformation. Paapri's mission is to make businesses successful. With the right mix of product, service, consulting and support, Paapri strives to help businesses attain their individual goals whatever they might be. Paapri Cloud Technologies was created to help SMB owners with their Digital Transformation journey. We specialize in manufacturing, wholesale & distribution, retail, and nonprofit industries. We work in ERP Evaluation, ERP Implementations, Data Analytics, BPO and IOT.Company DescriptionPaapri Cloud Technologies is an innovative company that is revolutionizing the way small to mid-market business look at Digital Transformation. Paapri's mission is to make businesses successful. With the right mix of product, service, consulting and support, Paapri strives to help businesses attain their individual goals whatever they might be. Paapri Cloud Technologies was created to help SMB owners with their Digital Transformation journey. We specialize in manufacturing, wholesale & distribution, retail, and nonprofit industries. We work in ERP Evaluation, ERP Implementations, Data Analytics, BPO and IOT.

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