Customer Experience Specialist

4 weeks ago


West Bend, United States The Silver Lining Full time

** Customer Experience Specialist**

**Job Category****:** Customer Experience **Requisition Number****:** CUSTO01854 Showing 1 location **Job Details**

**Description**

**Summary of Responsibilities**

Accountable for executing the Customer Experience strategy. Using the Voice of Customer program, analyzes and synthesizes customer data analytics, identifies trends in customer pain points and potential root causes, and drives operational aspects of multiple listening programs to facilitate a strong customer experience and impact business growth. Continually innovates to help identify and address customer needs across various touchpoints. Contributes to high-impact projects that are designed to improve a customers experience across a full interaction with West Bend.

**Preferred Experience and Skills**

Organizational skills

Analytical skills

Written and verbal communication skills

Interpersonal skills

Relationship Management

Knowledge of performance metrics as they relate to overall customer experience

Customer data synthesis and management understands where to access important data, organizes it effectively, and integrates multiple, disparate streams of data to develop and communicate actionable insights

Data visualization

Previous experience in the property/casualty insurance industry

Prior experience in research, customer satisfaction, or loyalty

Prior experience with Google Analytics

**Preferred Education and Training**

Bachelors Degree in business, math, information management or data analytics

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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