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Inventory Specialist Customer Service Admin
1 month ago
Warehouse Inventory Specialist/Fulfillment Admin
Job summary:
The Inventory Control Specialist will maintain the company’s inventory by performing inventory checks, cycle counts, quality checks on outbound orders and perform random counts on inbound freight to ensure accuracy and serve as a customer service admin for our fulfillment and container freight station warehouse. Time is typically split 50/50.
Primary duties:
- Develop expert abilities using the company’s WMS
- Count materials in stock and work with Customer Service Representative to update inventory records.
- Compare inventory with previous records, compute figures from previous records such as inbounds and shipments.
- Work with various warehouse teams on correctly entering storage data, training on system requirements, collaborate with IT on system improvements.
- Verify computer data with physical count of stock and adjust errors. Investigate and report reasons for discrepancies.
- Quality check orders for accuracy before they are labeled
- Quality check labels placed on cartons for item number and correct placement on carton
- Report cycle count performance to management
- Maintain cleanliness in warehouse as needed
- Performs other duties/projects as needed
- Multi-tasking within a transportation and fulfillment warehouse
- Send all documentation as needed back to the customers by e-mail or fax
- Collecting paperwork and information necessary for account billing
- Checking freight and warehouse location
- Checking in driver and tendering release shipments
- General customer service- Answering phones, account management, responding to customer inquiries
- Assist with making sure correct product is shipped out on correct truck
Required skills/abilities:
- Excellent communication skills with warehouse workers, customers, management
- Previous experience with inventory control, cycle counts, inventory procedures
- Ability to perform basic math calculations
- Experience with MS outlook and excel programs
- Strong clerical skills
- Detail oriented
- Ability to work with minimal supervision
- Excellent communication skills with customers, coworkers, management, etc.
- Must be able to multi-task effectively
- Detail oriented, well-organized, and flexible
- Excels in fast-paced, team-oriented environment
- Demonstrate positive attitude when arranging on-time deliveries and tracking loads
- Prior operations with Customs exam station, Container freight station and bonded warehouse preferred
- Previous experience using Cargo Manager-US Customs ABI
- Working with bonded import shipments
- Understands US Customs entry & release requirements
- Demonstrate strong proficiency in MS office suite- Excel, Word, Outlook, Access
- Understanding and application of general inventory practices
- High school graduate or equivalent, AA preferred
Education and Experience:
- High school diploma or equivalent required
- Experience with computerized inventory system in a warehouse environment required
- At least one year cycle counting experience required
- Forklift and/or reach lift certification preferred
Physical Requirements:
- Must be able to stand for long periods of time and navigate warehouse by lifting, standing, climbing, bending, pulling, pushing, to reach items both high and low
- Frequent use of forklift and/or reach lift
- Must be comfortable with heights
- Must be able to lift 50 pounds unassisted at times
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