Admin

CES Operations Clerk Job Description

Mercer Distribution and Transport LLC is a dynamic warehousing and transportation company committed to delivering exceptional services to our customers. As we continue to grow, we are seeking a skilled Customer Service Admin to join our team and contribute to the success of our Customs Exam Station Operations in Fife.

Responsibilities include:

• Coordinate with various US Customs agencies (USDA, FDA, CPSC) on exams set up
• Communicate with broker/forwarders and consignees to receive information needed to set up exam
• Coordinate with steamship lines and terminals to move containers to the exam site
• Coordinate with Mercer Dispatch and other trucking companies to have containers moved to the site and arrange for pick up after exam
• Coordinate with chassis companies and truckers to perform street turn on chassis as needed
• Set up information in computer system for tracking purposes
• Set up files and maintain information as the exam progresses
• Inform warehouse lead so he/she can coordinate with custom agents
• Notify customers of any issues with the exam and update customer as needed
• Download pictures for our records and email any pictures to customer
• Check containers in/out of yard
• Multi-tasking within a Customs Exam Station, transportation and fulfillment warehouse
• Enter work orders, track customs releases, enter customer invoices for billing
• Ensure all paperwork and payment is received before container is approved to leave yard
• Large volume, fast paced e-mail and phone receive/writing /returning
• Document storage and filing
• Flexibility in job duties/responsibilities (will be cross trained on other functions)
• General customer service to include answering phones, account management, responding to customer inquiries
• Assist in recording trucks coming in through back gate
• Other duties as assigned

General Qualifications:

• Excellent communication skills with customers, customs agents, and coworkers
• Previous experience in customs brokerage, knowledge of US import CES/CFS processes preferred
• Must be able to multi-task effectively
• Detail oriented, well-organized, and flexible
• Excels in fast-paced, team-oriented environment
• Demonstrate positive attitude when arranging on-time deliveries and tracking loads
• Demonstrate strong proficiency in MS office suite- Excel, Word, Outlook, Access
• High school graduate or equivalent, AA preferred

Monday-Friday 8am-4:30pm.

Pay Range $21-$23/hr

Medical, Dental, 401k, Vacation, Sick, Holidays, Floating days