Advocacy Support and Service Representative

3 weeks ago


Dallas, United States AdvoPath Health LLC Full time
Job DescriptionJob Description

Position Summary

The ideal candidate will have exceptional customer service skills, excellent communication skills, and work well on a team. Must also possess the ability to work independently while multi-tasking and prioritizing assigned tasks. The Support Advocate will take calls from pharmacies, members and clients and will provide accurate information or support by accessing internal systems. The Support Advocate will also troubleshoot pharmacy claims submissions and document all calls and will respond to routine inquiries on multiple products.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answering or making calls as needed to complete assigned duties.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
  • Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries.


KNOWLEDGE, SKILLS, & ABILITIES

  • High School Diploma or equivalent.
  • Customer Service or inbound call center experience.
  • Experience with a PBM or health insurance company preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with PBM software, and strong typing skills.
  • Strong time management and decision-making skills.
  • Proficient in Microsoft Office and industry related software programs.
  • Effective verbal and written communication skills.

TO ALL RECRUITMENT AGENCIES: The Company and its affiliates do not accept unsolicited agency resumes. Please do not forward resumes for any of our job postings, to our careers sites, or to any employees of the Company or its affiliates. We are not responsible for any fees related to unsolicited resumes.


  • Advocacy Supervisor

    3 weeks ago


    Dallas, United States Verus Rx, LLC Full time

    Job DescriptionJob DescriptionPosition SummaryAs a Supervisor for our VerusPath department, you will be responsible for the operational efficiency of your team. This team serves as our patient members' advocate, guiding them through our savings strategies to obtaining medications in a cost-effective and timely manner. You will provide oversight for your...


  • Dallas, United States US Derm Support Roles Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our North Dallas, TX clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in process,...


  • Dallas, United States Industrial Radiator Service Full time

    Job DescriptionJob DescriptionPSSR (Product Support Sales Representative)Job Description· Maintain relationships with current customers.· Devise a method of locating new potential clients by online research and developing leads from current contacts, and then pursue & develop them into customers.· Run weekly routes making pick ups & deliveries to...

  • Sr. Staff Attorney

    23 hours ago


    Dallas, United States Genesis Women's Shelter & Support Full time

    Genesis Women’s Shelter & Support provides safety, shelter and support for women who have experienced domestic violence and their children. All of the services at Genesis Women’s Shelter & Support are confidential and no cost. Through every effort we put forth we work to end the epidemic of domestic violence by raising awareness against its cause,...

  • Sr. Staff Attorney

    2 days ago


    Dallas, Texas, United States Genesis Women's Shelter & Support Full time

    Genesis Women's Shelter & Support provides safety, shelter and support for women who have experienced domestic violence and their children. All of the services at Genesis Women's Shelter & Support are confidential and no cost. Through every effort we put forth we work to end the epidemic of domestic violence by raising awareness against its cause, prevalence...


  • Dallas, United States Holland & Knight LLP Full time

    Description : The Account Services Representative will provide accounting and finance services for our clients, attorneys, secretaries, and other Holland & Knight departments. The representative is responsible for providing advanced reports and accounting functions for the purpose of servicing our clients and attorneys. The representative will also...


  • Dallas, United States The University of Texas Southwestern Medical Center Full time

    Join UT Southwestern in the Parking Services department as an Administrative Customer Support Representative. Required Experience and Education High school diploma or equivalent, and one (1) year experience in customer service or related field. Job D Administrative, Support, Representative, Customer, Healthcare, Retail


  • Dallas, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...


  • Dallas, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...


  • Dallas, United States Pursuit Enterprise Full time

    Job DescriptionJob DescriptionPursuit Enterprise delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Entry-Level Client Support Representative role to...


  • Dallas, United States Verity Marketing Group Inc Full time

    Job DescriptionJob DescriptionThe entry-level Customer Service and Sales Representative will be responsible for communicating with prospective customers on behalf of our exclusive clientele and closing sales. The entry-level Customer Service and Sales Representative will provide product/service information, fulfill order requests, resolve any emerging...


  • Dallas, United States Centauri Health Solutions Inc Full time

    **Patient Service Representative - Dallas Regional - Part-Time** Dallas, TX, USA Req #170 Wednesday, March 31, 2021 Centauri Health Solutions provides services to payors and providers in government sponsored healthcare programs, including Medicare Advantage and Medicaid. In partnership with our clients, we improve the lives and health outcomes of the members...


  • Dallas, United States LanceSoft Full time

    Title: Field Support Representative Work Location: Dallas, TX 75240 Duration: 0 - 3 Months (Temp to Engage) Hours: 8:00 AM - 05:00 PM (Mon to Fri)Job Description: Fully vaccinated and show proof. Looking for someone with customer facing experience, coming from retail or even fast food as a cashier or some other customer service roll. CW will be doing the...


  • Dallas, United States Nothing Bundt Cakes Full time

    About the Guest Service Representative (GSR) Position We are looking for a highly motivated and guest focused individual to work as a member on our GSR team! Join one of the busiest Nothing Bundt Cakes locations in the country and be a part of a fun Guest Service, Representative, Guest, Service, Bakery, Restaurant


  • Dallas, United States Stellar Full time

    We are on a mission to revolutionize the way Third Party Contractors and Tradespeople work, and we're hiring a Customer Support Representative to help make it happen. As a member of the support team, you will help manage our inbound phone line and be responsible for ongoing communication with both internal and external customers. You will be keenly focused...


  • Dallas, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...


  • Dallas, United States Nothing Bundt Cakes Full time

    Bring The Joy. At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for Guest Service, Guest, Representative, Service, Restaurant, Retail


  • Dallas, United States SchoolInfoApp Full time

    **SchoolInfoApp Customer Support Representative II** (App Store Associate) SchoolInfoApp is looking for a tech-savvy and problem-solving customer support professional with a passion for serving both our clients and internal team. The ideal candidate will have excellent written and verbal communication skills, organization skills, a positive, upbeat attitude...


  • Dallas, United States Elevance Health Full time

    The Agency Service Rep I is responsible for providing advanced customer service support to brokers selling company products via telephone or written communication. Primary duties may include, but are not limited to: Assists agents and brokers via telephone or written communication. Responds to inquiries involving commissions, legislation, product...


  • Dallas, United States Nothing Bundt Cakes #3 Full time

    Job DescriptionJob DescriptionThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage...