Systems Support Engineer I

6 days ago


Atlanta, United States The Methodical Group Full time
Job DescriptionJob Description

Job Title: Systems Support Engineer I & II
Location: Atlanta, GA (Onsite)
Pay Rate: $36-$42 per hour

We are looking for dedicated Systems Support Engineers to join our team in Atlanta, GA. This position offers two levels (Engineer I and Engineer II), each tailored to experience levels and specific responsibilities. The ideal candidates will provide technical and functional expertise to support user systems, including hardware and software installation, maintenance, and troubleshooting.

Position: Systems Support Engineer I

Key Responsibilities:

  • Perform basic-level design, integration, implementation, and modification of assigned user information systems.
  • Coordinate the installation, testing, operation, troubleshooting, and maintenance of systems.
  • Provide support for labs, training facilities, and general IT office software and hardware.
  • Conduct needs analysis, plan, and schedule the installation of new or modified hardware/software.
  • Develop functional and technical IT system requirements and specifications.
  • Provide technical support by allocating systems resources, managing accounts, administering passwords, maintaining documentation, security, recoverability, and access.
  • Monitor and report on system performance.
  • Maintain hardware and software inventories, including developing and updating departmental distributed software license management policy.

Required Qualifications:

  • Bachelor’s degree or an equivalent combination of education and experience.
  • 2+ years of solid job-related experience.
  • Experience with enterprise applications, including but not limited to DevSecOps, Cameo, Teamwork Cloud, PKI certificate management, VDI infrastructure management, enterprise storage, system updates and upgrades, system hardening, and troubleshooting.
  • Command line proficiency preferred.

Position: Systems Support Engineer II

Key Responsibilities:

  • Support intermediate-level design, integration, implementation, and modification of assigned user information systems.
  • Coordinate the installation, testing, operation, troubleshooting, and maintenance of systems.
  • Provide technical support for user systems, including labs, training facilities, and general IT office software and hardware.
  • Conduct needs analysis, plan, and schedule the installation of new or modified hardware/software for GTRI.
  • Develop functional and technical IT system requirements and specifications.
  • Provide technical support by allocating systems resources, managing accounts, administering passwords, maintaining documentation, security, recoverability, and access, including deploying security and operating system patches.
  • Support internal departmental servers and maintain hardware and software inventories.

Required Qualifications:

  • Bachelor’s degree or an equivalent combination of education and experience.
  • 4+ years of job-related experience.
  • Experience with moderate to high-level Windows system administration duties, supporting various IT systems and enterprise applications.
  • Proficiency in supporting DevSecOps environments, including technologies such as Hyper-V, Anaconda/Python, GitLab, Kubernetes, Docker/Podman, Artifactory, X-ray, Neuvector, and others.
  • Experience with supporting Linux system administration duties, including tools like Splunk, Nessus, Anaconda/Python packages, updates and upgrades, system hardening, and general troubleshooting.
  • Command line proficiency preferred.

Work Environment:

  • Full-time, onsite position in Atlanta, GA.

Security Clearance:

  • A minimum of a Final DoD Secret clearance is required on the first day of employment.
Company DescriptionJoin a team that’s committed to innovation and excellence. At The Methodical Group, we are always on the lookout for talented individuals who are eager to make a differenceCompany DescriptionJoin a team that’s committed to innovation and excellence. At The Methodical Group, we are always on the lookout for talented individuals who are eager to make a difference
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