City Manager

4 weeks ago

Colorado Springs, United States Simplex Full time
Job DescriptionJob Description

Our client is a well-funded, fast-growth consumer services & technology startup that is transforming the way home maintenance is performed. Having expanded throughout Texas already, they are looking to launch in Denver and Colorado Springs and are looking for a City Manager to run operations in their first location outside of Texas.

The Austin City Manager - Home Maintenance Service will be the primary point of contact in Colorado Springs for all field and central operations personnel. This individual will emulate the brand and is responsible for maintaining the integrity and quality expectations in our first expansion market. You are a self-starter, able to manage multiple agendas simultaneously, and are passionate about the growth and success of our first expansion location outside of Texas.

This is a full-time/permanent position with Salary, Benefits and Stock Options.

Responsibilities:

  • 25% Onboarding / Training Home Maintenance Managers, new hire paperwork and documentation, training guide and systems training, field training, brand overview, and customer interactions/expectations.
  • 25% Field Work: Support Home Maintenance Managers with complex repairs or unfamiliar repairs through attending service calls and providing on-the-spot assistance and training. As the location is ramping up, the ability to support service calls and take on service capacity to meet member demands.
  • 25% Operations Leadership: Coordinating and leading all city launch and ongoing operations activities from negotiating leases to purchasing supplies, company vehicles, etc.
  • 15% Field Escalations, callbacks, and retraining. As the City Manager you will play an integral role in supporting quality and as a result will support customer escalations, callback coordination, and decision-making and retraining efforts
  • 10% Vendor Support & Sourcing Meet with local vendors that we have partnered with as needed to support Contractor Management services.
  • Miscellaneous
    • NPS Performance Continuous focus and improvement on NPS performance in the location. Target 80 NPS Score
    • Customer Retention Support customer retention efforts and follow-up efforts with the field team to maintain 20% member retention (churn) in the location

Requirements:

  • 5+. Years of experience in the Home Services / Home Maintenance space. Knowledgeable on basic home repairs - Appliances, Basic Plumbing / HVAC, Carpentry, and Handyman type jobs.
  • Previous experience leading and training team members
  • Great communicator. Great listener. Great people skills and customer-facing.
  • Entrepreneurial and interested in joining a fast-growing, well-funded startup.
  • Self-driven and Self-Motivated.
  • Local to Greater Colorado Springs, CO


#ZR

  • Sales Manager at Precious Pals dba Pet City

    1 day ago

    Colorado Springs, United States Precious Pals dba Pet City Full time

    Job DescriptionJob DescriptionPrecious Pals Dba Pet City in Colorado Springs, CO is looking for one sales manager to join our 22 person strong team. We are located on 1710 Briargate Blvd #411. Our ideal candidate is a self-starter, motivated, and engaged.BenefitsMedicak, Dental, 401K.ResponsibilitiesDrive sales in a family owned pet storeTrain and motivate...

  • City Manager

    3 weeks ago

    Colorado Springs, United States Simplex Full time

    Job DescriptionJob DescriptionOur client is a well-funded, fast-growth consumer services & technology startup that is transforming the way home maintenance is performed. Having expanded throughout Texas already, they are looking to launch in Denver and Colorado Springs and are looking for a City Manager to run operations in their first location outside of...

  • City Manager

    5 days ago

    Colorado Springs, United States Simplex Full time

    Job DescriptionJob DescriptionOur client is a well-funded, fast-growth consumer services & technology startup that is transforming the way home maintenance is performed. Having expanded throughout Texas already, they are looking to launch in Denver and Colorado Springs and are looking for a City Manager to run operations in their first location outside of...

  • City Manager

    6 days ago

    Colorado Springs, United States Simplex Full time

    Our client is a well-funded, fast-growth consumer services & technology startup that is transforming the way home maintenance is performed. Having expanded throughout Texas already, they are looking to launch in Denver and Colorado Springs and are looking for a City Manager to run operations in their first location outside of Texas.The Austin City Manager -...

  • City Manager

    1 month ago

    DeFuniak Springs, Florida, United States Fccma Full time

    Oversee and manage all governmental and proprietary functions of the City and all departments, except Office of the City Marshal.Maintain a high level of communication and coordination with the City Council, the Mayor, and the City Marshal.Not interfere with the Mayor exercising mayoral duties and responsibilities as defined in Section 9.01.Thorough...

  • Bank Branch Manager

    4 weeks ago

    Colorado Springs, United States Abtbank Full time

    **We're looking for an initiative driven and dynamic manager to add to our retail banking team!** Directs and oversees all Retail service delivery and daily operations of a branch location. Ensures all bank and regulatory policies and procedures are followed. Ensures all customers receive prompt and courteous service and that products/services offered meet...

  • Engineering Project Manager

    18 hours ago

    Altamonte Springs, United States City of Altamonte Springs Full time

    Provide professional engineering project management, technical expertise, and assistance for City's capital improvement projects. Serve as Department/City liaison with regulatory agencies. Manage the design and implementation of variety of transportation, neighborhood enhancement, water, sewer, and reclaimed water, capital improvements projects. Provide...

  • Strategic Account Manager

    3 weeks ago

    Colorado Springs, United States SS&C Technologies Holdings Full time

    Job Description Strategic Account ManagerLocation(s): Boston, MA, Chicago, IL, Dallas, TX, Denver, CO, Jacksonville, FL, New York City, NY, San Francisco, CA.Get To Know The Team: The SS&C Sales team is looking for add a new Strategic Account Manager to their team. This role will report directly to the Director of Sales and Solutions Consulting.Why You Will...

  • Catering Sales Manager

    1 month ago

    Colorado Springs, United States The Mining Exchange Full time

    About The OpportunityPractice Hospitality is seeking an experienced Catering Sales Manager to join the team at the Mining Exchange Hotel & Spa.About The HotelMining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of downtown Colorado Springs....

  • Catering Sales Manager

    4 weeks ago

    Colorado Springs, Colorado, United States The Mining Exchange Full time

    About The OpportunityPractice Hospitality is seeking an experienced Catering Sales Manager to join the team at the Mining Exchange Hotel & Spa.About The HotelMining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of downtown Colorado Springs....

  • Commercial Construction Project Manager

    2 weeks ago

    Colorado Springs, United States Wells and West General Contractors Full time

    Job DescriptionJob DescriptionProject Manager, Commercial Construction, Colorado Springs, CO We are a Small to Medium Sized Commercial Construction Company working on projects ranging from $500.00 to $8 Million. Our project scope extends into various construction sectors, including industrial, medical, office, government, education, retail, and...

  • Customer Service Manager

    2 weeks ago

    Brighton, Colorado, United States 84 Lumber Company Full time

    Overview: Are you looking for a profitable, lifelong career? Would you thrive on a team that challenges you to be your best at a family-owned company that is founded on growth, stability, and the idea that “nothing is impossible”? 84 Lumber is hiring immediately and has the career for you! WHO IS 84?   84 Lumber is the nation’s largest privately...

  • Behavioral Health Care Manager II

    2 weeks ago

    Colorado Springs, United States Elevance Health Full time

    Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint location in either Denver, CO or Colorado Springs, CO. The BH Care Manager (UM) job progression is primarily a provider facing role although it does involve some member facing activities such as...

  • Joint Training Program Manager

    2 days ago

    Colorado Springs, United States U.S. Space Command Full time

    The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill a Joint Training Program Manager, NH-0301-III, (GS-12/13 equivalent) position. Come join our amazing team who helps ensure there is never a day without space!There’s a reason Colorado Springs has ranked in the top 10 U.S. cities to live...

  • Joint Training Program Manager

    2 days ago

    Colorado Springs, United States U.S. Space Command Full time

    The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill a Joint Training Program Manager, NH-0301-III, (GS-12/13 equivalent) position. Come join our amazing team who helps ensure there is never a day without space!There’s a reason Colorado Springs has ranked in the top 10 U.S. cities to live...

  • Joint Training Program Manager

    2 days ago

    Colorado Springs, United States U.S. Space Command Full time

    The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill a Joint Training Program Manager, NH-0301-III, (GS-12/13 equivalent) position. Come join our amazing team who helps ensure there is never a day without space!There’s a reason Colorado Springs has ranked in the top 10 U.S. cities to live...

  • Information Technology Program Manager

    3 weeks ago

    Colorado Springs, United States U.S. Space Command Full time

    The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill an Information Technology Program Manager (Senior C4/Cyber Planner) NH-2201-03 position. Come join our amazing team who helps ensure there is never a day without space!There’s a reason Colorado Springs has ranked in the top 10 U.S....

  • Information Technology Program Manager

    3 weeks ago

    Colorado Springs, United States U.S. Space Command Full time

    The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill an Information Technology Program Manager (Senior C4/Cyber Planner) NH-2201-03 position. Come join our amazing team who helps ensure there is never a day without space!There’s a reason Colorado Springs has ranked in the top 10 U.S....

  • Supervisory Joint Training Program Manager

    7 days ago

    Colorado Springs, United States U.S. Space Command Full time

    The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill a Supervisory Joint Training Program Manager, (Position Working Title is Training Management Branch Chief) NH-0301-IV, (GS-14/15 equivalent) position. Come join our amazing team who helps ensure there is never a day without space! Theres...

  • Supervisory Joint Training Program Manager

    1 week ago

    Colorado Springs, United States U.S. Space Command Full time

    The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill a Supervisory Joint Training Program Manager, (Position Working Title is Training Management Branch Chief) NH-0301-IV, (GS-14/15 equivalent) position. Come join our amazing team who helps ensure there is never a day without space!There’s...