City Manager

4 weeks ago


Colorado Springs, United States Simplex Full time
Our client is a well-funded, fast-growth consumer services & technology startup that is transforming the way home maintenance is performed. Having expanded throughout Texas already, they are looking to launch in Denver and Colorado Springs and are looking for a City Manager to run operations in their first location outside of Texas.

The Austin City Manager - Home Maintenance Service will be the primary point of contact in Colorado Springs for all field and central operations personnel. This individual will emulate the brand and is responsible for maintaining the integrity and quality expectations in our first expansion market. You are a self-starter, able to manage multiple agendas simultaneously, and are passionate about the growth and success of our first expansion location outside of Texas.

This is a full-time/permanent position with Salary, Benefits and Stock Options.

Responsibilities:

25% Onboarding / Training Home Maintenance Managers, new hire paperwork and documentation, training guide and systems training, field training, brand overview, and customer interactions/expectations.
25% Field Work: Support Home Maintenance Managers with complex repairs or unfamiliar repairs through attending service calls and providing on-the-spot assistance and training. As the location is ramping up, the ability to support service calls and take on service capacity to meet member demands.
25% Operations Leadership: Coordinating and leading all city launch and ongoing operations activities from negotiating leases to purchasing supplies, company vehicles, etc.
15% Field Escalations, callbacks, and retraining. As the City Manager you will play an integral role in supporting quality and as a result will support customer escalations, callback coordination, and decision-making and retraining efforts
10% Vendor Support & Sourcing Meet with local vendors that we have partnered with as needed to support Contractor Management services.
Miscellaneous
NPS Performance Continuous focus and improvement on NPS performance in the location. Target 80 NPS Score
Customer Retention Support customer retention efforts and follow-up efforts with the field team to maintain 20% member retention (churn) in the location

Requirements:

5+. Years of experience in the Home Services / Home Maintenance space. Knowledgeable on basic home repairs - Appliances, Basic Plumbing / HVAC, Carpentry, and Handyman type jobs.
Previous experience leading and training team members
Great communicator. Great listener. Great people skills and customer-facing.
Entrepreneurial and interested in joining a fast-growing, well-funded startup.
Self-driven and Self-Motivated.
Local to Greater Colorado Springs, CO

#IND

#ZR

  • Colorado Springs, United States Precious Pals dba Pet City Full time

    Job DescriptionJob DescriptionPrecious Pals Dba Pet City in Colorado Springs, CO is looking for one sales manager to join our 22 person strong team. We are located on 1710 Briargate Blvd #411. Our ideal candidate is a self-starter, motivated, and engaged.BenefitsMedicak, Dental, 401K.ResponsibilitiesDrive sales in a family owned pet storeTrain and motivate...


  • Colorado Springs, United States Precious Pals dba Pet City Full time

    Job DescriptionJob DescriptionPrecious Pals Dba Pet City in Colorado Springs, CO is looking for one sales manager to join our 22 person strong team. We are located on 1710 Briargate Blvd #411. Our ideal candidate is a self-starter, motivated, and engaged.BenefitsMedicak, Dental, 401K.ResponsibilitiesDrive sales in a family owned pet storeTrain and motivate...


  • Colorado Springs, United States Precious Pals dba Pet City Full time

    Job DescriptionJob DescriptionPrecious Pals Dba Pet City in Colorado Springs, CO is looking for one sales manager to join our 22 person strong team. We are located on 1710 Briargate Blvd #411. Our ideal candidate is a self-starter, motivated, and engaged.BenefitsMedicak, Dental, 401K.ResponsibilitiesDrive sales in a family owned pet storeTrain and motivate...

  • Auditor I

    3 weeks ago


    Colorado Springs, United States City of Colorado Springs Full time

    There are multiple openings for this role. Auditor I - In this at-will, entry-level position, you will conduct audits of the City of Colorado Springs and its enterprises, including Colorado Springs Utilities. You will evaluate policies, practices, an Auditor, Audit, Project Management, Operations, Accounting

  • General Manager

    3 weeks ago


    Colorado Springs, United States Royal Gorge Bridge & Park Full time

    Job DescriptionJob DescriptionThe Royal Gorge Bridge & Park in Canon City, Colorado is seeking to fill the position of General Manager. This person will oversee all aspects of this 95-year-old iconic Colorado tourist attraction including day-to-day operational management. As the General Manager of our theme park, your primary focus is ensuring guest...


  • Winter Springs, United States Party City Full time

    Location: Location: Party City Team Member (Sales Associate) in Winter Springs, FL at Party City **Location:** **Experience:** Not Specified **Job Description** **COME JOIN THE PARTY** At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are C*ustomer Obsessed.* Our Team Members lead by example and possess the...


  • Colorado Springs, United States City of Colorado Springs (CO) Full time

    Description / Position Overview PART-TIME - Child Care Lead for Elementary Program Parks, Recreation and Cultural Services seeks Child Care Leads for the Elementary Before and After School Program (grades Kindergarten through 5) who are energetic, positive, and excellent role models for participants, staff, and volunteers. You will oversee frontline...


  • Colorado Springs, United States City of Colorado Springs (CO) Full time

    Description / Position Overview PART-TIME - Child Care Lead for Elementary Program Parks, Recreation and Cultural Services seeks Child Care Leads for the Elementary Before and After School Program (grades Kindergarten through 5) who are energetic, positive, and excellent role models for participants, staff, and volunteers. You will oversee frontline...


  • Colorado Springs, United States City of Colorado Springs (CO) Full time

    Description / Position Overview Municipal Court Clerk I In this position, you will perform administrative and technical duties in support of the court. Benefits Offered: * Medical, Dental and Vision Insurance * PERA Retirement * Time Off: Paid Vacation, Sick, and Holidays * Employee Medical Clinic and Pharmacy * Wellness Programs, Fitness Classes and Gym...


  • Colorado Springs, United States City of Colorado Springs (CO) Full time

    Description / Position Overview Municipal Court Clerk I In this position, you will perform administrative and technical duties in support of the court. Benefits Offered: * Medical, Dental and Vision Insurance * PERA Retirement * Time Off: Paid Vacation, Sick, and Holidays * Employee Medical Clinic and Pharmacy * Wellness Programs, Fitness Classes and Gym...


  • Colorado Springs, United States City of Colorado Springs (CO) Full time

    Description / Position Overview SEASONAL - Trail Technician (PT Maintenance Support) In this position, you will implement trail rehabilitation, construction, and erosion control projects, implementing master and management plans to preserve and enhance Garden of the Gods. Your responsibilities span maintenance operations, infrastructure support, and...


  • Colorado Springs, United States City of Colorado Springs (CO) Full time

    Description / Position Overview SEASONAL - Trail Technician (PT Maintenance Support) In this position, you will implement trail rehabilitation, construction, and erosion control projects, implementing master and management plans to preserve and enhance Garden of the Gods. Your responsibilities span maintenance operations, infrastructure support, and...


  • Santa Fe Springs, United States Party City Full time

    Location: Location: Party City Team Member (Sales Associate) in Santa Fe Springs, CA at Party City **Location:** **Experience:** Not Specified **Job Description** **COME JOIN THE PARTY** At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are C*ustomer Obsessed.* Our Team Members lead by example and possess the...


  • Santa Fe Springs, United States Party City Full time

    Location: Location: Party City Team Member (Sales Associate) in Santa Fe Springs, CA at Party City **Location:** **Experience:** Not Specified **Job Description** **COME JOIN THE PARTY** At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are C*ustomer Obsessed.* Our Team Members lead by example and possess the...

  • Team Lead

    3 weeks ago


    Colorado Springs, United States Party City Holdings Inc Full time

    Team Lead in Colorado Springs,CO at Party City Holdings Inc. The PCHI family of companies is a global leader in the celebrations industry. We design, manufacture, distribute and sell celebration products, services and experiences. And we do it all, start to finish. Here’s your chance to help create lasting memories and make joy easy for people everywhere....


  • Oliver Springs, United States Food City Full time

    Food City is a privately held, family-owned company with a driving mission to "run the best store in town." Dedicated to giving back to the communities we serve, we encourage our associates to get involved with their local civic organizations. We consider our associates to be our greatest asset. Over 13% of the company is currently owned by our associates...


  • Colorado Springs, United States Hotel Equities Full time

    Job DescriptionJob DescriptionThe Hotel Equities Manager in Training program is designed for recent college graduates who are interested in the hospitality industry and need to learn more about the day to day operation of a hotel. This 6-9 month program drills down into each area of the hotel - the management trainee is given an opportunity for hands-on...

  • Budget Manager

    2 weeks ago


    Palm Springs, United States City of Palm Springs, CA Full time

    **Position Summary**: - Under the direction of the Director of Finance & Treasurer and Assistant Director of Finance**, **this professional management position is responsible for the development and management of the City’s budget, financial analysis, and planning. This position plans, organizes, and manages the budget and long-term financial planning...

  • Bank Branch Manager

    2 months ago


    Colorado Springs, United States Abtbank Full time

    **We're looking for an initiative driven and dynamic manager to add to our retail banking team!** Directs and oversees all Retail service delivery and daily operations of a branch location. Ensures all bank and regulatory policies and procedures are followed. Ensures all customers receive prompt and courteous service and that products/services offered meet...


  • Altamonte Springs, United States City of Altamonte Springs Full time

    Provide professional engineering project management, technical expertise, and assistance for City's capital improvement projects. Serve as Department/City liaison with regulatory agencies. Manage the design and implementation of variety of transportation, neighborhood enhancement, water, sewer, and reclaimed water, capital improvements projects. Provide...