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Sr. Business Analyst

2 months ago

Columbia, United States Cogent People Inc Full time
Job DescriptionJob DescriptionDescription:

Cogent People Inc is seeking a Senior Business Analyst to support our work in the Healthcare domain. As a Senior Business Analyst, you will be trusted to: work hand-in-hand with our customer to collect business requirements and system documentation supporting business and IT activities; conduct, document, and communicate data collection and analysis; and mentor and coach other Business Analysts.


Location: Hybrid (candidate must be able to work from the Columbia office at least 2 days a week)


Specific Residency Requirement: The candidate must have resided in the US for 3 of the past 5 years and must be legally authorized to work for any employer in the US (Citizen, Permanent Resident, EAD).


Responsibilities:

  • Designing Salesforce solutions and performing fit-gap analysis between Salesforce functionality and customer requirements.
  • Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation.
  • Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements to support the design and development of Salesforce solutions.
  • Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories.
  • Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives and helping with technical inquiries related to system implementations, as needed.
  • Breaking down roadmaps into epics and decompose into user stories.
  • Verifying completion of requirements with customer and service providers, ensuring expectations are appropriately met.
  • Listing out risks and constraints in relation to identified requirements.
  • Working with stakeholders and the project team to prioritize the backlog.
  • Providing additional support and guidance to clients during the implementation phase, to include development of training resources.
  • Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes.
  • Documenting and communicating reporting requirements, rules and methodologies for data collection and analysis.
  • Preparing and conducting analysis of data for system requirements, to determine the performance and health of a system or network, and other needs.
  • Providing input or preparing technical reports/briefings based on the expert interpretation of analyzed data. Presenting data in briefing and other formats to internal teams and CMS.
  • Recommending changes to the overall system or network to ensure service to the customer.
  • Serve as primary contact with the Subject Matter Experts.
Requirements:
  • Bachelor’s degree and 5+ years of related experience
  • 5+ years of experience working with business processes and re-engineering
  • 5+ years of experience working with data and completing data analysis activities
  • 3+ years of experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application
  • 3+ years of experience using JIRA, SharePoint and Confluence
  • Proficient in designing and building reports
  • Competent using MS Word, MS Excel, and PowerPoint

Preferred Qualifications:

  • Experience working with the Centers for Medicare and Medicaid Services (CMS)
  • Ability to understand and document customer business requirements
  • Strong interpersonal skills to collaborate with customers and internal cross-functional teams
  • Self-motivated, well-organized, and strict attention to details
  • Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
  • Ability to understand and manage customer expectations and software implementation methodology
  • Ability to prioritize and work on multiple projects at the same time
  • Excellent analytical skills, including the ability to integrate information from multiple sources
  • Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority
  • Must have the capacity to understand the QA processes and work in the software environment

Benefits:

  • Selection of health, dental and vision insurance coverage through CareFirst
    • Company pays 70% of health and dental insurance premiums for the employee and family
    • Company pays 100% of vision insurance premium for the employee and family
  • Contributions towards a 401K Plan, with a matching contribution up to 4% of your annual compensation
    • The company contributions are vested immediately
  • Life, short-term and long-term disability, and AD&D insurance (company pays 100%)
  • 3 weeks Paid Time Off
  • 10 additional annual holidays aligned with the Federal Holiday schedule

EEO Employer

Cogent People is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.