Service Coordinator

1 month ago

Mount Vernon, United States Recruiting Solutions Full time
Job DescriptionJob Description

Service Coordinator

A well-established, commercial service refrigeration company needs your Service Coordinating experience (local candidates preferred) to contribute to the strategic development of this organization. Strong communication skills required.

You will be responsible for Field Technician scheduling, dispatching, routing, parts ordering, and developing a production schedule based on upcoming work. Must be a go getter, have a superior customer service, a geographical understanding of the Mount Vernon, WA area, and a positive attitude.

Essential Duties:

  • Responsible for monitoring and distributing service calls in a timely manner.
  • Schedule warranty service calls based on site location and job length.
  • Verify the accuracy of call information prior to dispatching.
  • Respond to customer service representatives’ requests, resolving issues while promoting the brand.
  • Dispatch, schedule and route technicians based on location, skill set, and performance.
  • Create field and on-call schedules for technicians.
  • Ability to locate parts and negotiate pricing.
  • Participate in training and ensure quick, accurate dispatch on incoming production or service scheduler.
  • Ensure customer awareness of scheduling/technician arrival time.

Essential Requirements:

  • Two (2) plus years of dispatching technicians’ experience.
  • Experience with the geographical area and mapping of the area.
  • Parts industry experience.
  • Personable and customer friendly.
  • Must be able to work under stressful situations while remaining focused and on point.
  • Must be accurate with typing abilities.
  • Skilled in using industry-specific software.
  • Highly skilled with Microsoft Office Products.
  • Excellent communication skills.
  • Strong organizational and multi-tasking skills essential.
  • Proven customer service experience is preferred.
  • High School Diploma or GED.
  • Must possess a valid driver’s license.

Our company is an equal opportunity employer with a drug-free workplace. In addition to our fun, fair and honest environment, we offer very competitive wages and the opportunity to become an integral part of the continued growth of our organization. If you consider yourself one of the best and brightest Service Coordinator’s in the area, please send your resume to Human Resources.

Company DescriptionGreat opportunity, and working environmentCompany DescriptionGreat opportunity, and working environment

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