SaaS Customer Support Specialist
1 month ago
This is customer service/success position NOT an IT/operations based position
**This is an in-office position** San Diego CA 92127 - WFH Fridays available after training
We are seeking a SaaS Customer Support Specialist (Software as a Service) to join our team SaaS Customer Support Specialists will provide customer service and technical problem resolution to end-users (clients) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, and assisting with navigating around application menus. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
**Full in depth training of the software and processes will be provided for this position**
Specific functions and responsibilities include:
- Deliver Service and Support to Customers via Email and Phone but primarily Email.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Troubleshoot, diagnose, and identify software issues by means of research, testing, and remote screen sharing
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Research required information using available resources;
- Identify and escalate priority issues per Client specifications; redirect problems to appropriate resource
- Follow up on open tickets, track progress in JIRA • • host client trainings and meetings
- Stay current with system information, changes, and updates
This role uses JIRA daily as the ticketing and tracking system
Skills Required:
- 2+ years’ experience in the customer support field
- Knowledgeable in current computer technical standards
- Comprehensive knowledge of Microsoft Office products including excel
- Excellent verbal and written communication skills are required. Will be expected to effectively and professionally communicate and interact with clients, staff, and management
Qualifications:
- Previous experience in customer service, client relations, ticketing systems
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Compensation Range: The range reflected is a starting wage range, and based on experience
Benefits Package Summary
Benefits Included in the Role are based on full time employment as applicable by State and Federal Laws:
- 401 K and Roth - employer match @ 6 – 100% vested at time of deposit
- Medical - HMO& PPO programs - 100% paid by employer for you, your spouse and children
- Life Insurance for employee – 100% paid by employer
- Dental - Voluntary benefit
- Vision - Voluntary benefit
- Paid Time off , on an accrual basis
- Paid Holidays
- Paid Sick Leave
- Corporate Wellness Program
- including: weekly chair massage, in office gym, in office visits with a Doctor
- Training & advancement opportunities
- Company provided daily office snacks
- Dog friendly office
Company DescriptionBenefits Included in the Role are based on full time employment as applicable by State and Federal Laws:
•\t401 K and Roth - employer match @ 6 – 100% vested at time of deposit
•\tMedical - HMO& PPO programs - 100% paid by employer for you, your spouse and children
•\tLife Insurance for employee – 100% paid by employer
•\tDental - Voluntary benefit
•\tVision - Voluntary benefit
•\tPaid Time off, on an accrual basis
•\tPaid Holidays
•\tPaid Sick Leave
•\tCorporate Wellness Program including weekly chair massage, in-office gym
•\tTraining & advancement opportunities
•\tCompany provided daily office snacks
•\tDog-friendly officeCompany DescriptionBenefits Included in the Role are based on full time employment as applicable by State and Federal Laws:\r
•\t401 K and Roth - employer match @ 6 – 100% vested at time of deposit\r
•\tMedical - HMO& PPO programs - 100% paid by employer for you, your spouse and children\r
•\tLife Insurance for employee – 100% paid by employer\r
•\tDental - Voluntary benefit\r
•\tVision - Voluntary benefit\r
•\tPaid Time off, on an accrual basis\r
•\tPaid Holidays\r
•\tPaid Sick Leave\r
•\tCorporate Wellness Program including weekly chair massage, in-office gym\r
•\tTraining & advancement opportunities\r
•\tCompany provided daily office snacks\r
•\tDog-friendly office
-
SaaS Client Support Representative
2 weeks ago
San Diego, California, United States Global SaaS Provider Full timeJob OverviewThis position focuses on customer service and success, rather than IT or operations.**This is an in-office role** - Remote work options available after initial training.We are looking for a SaaS Client Support Representative to become a vital part of our team. The role involves delivering exceptional customer service and resolving technical...
-
SaaS Client Support Representative
2 weeks ago
San Diego, California, United States Global SaaS Provider Full timeJob OverviewThis position focuses on customer service and success, and is NOT related to IT or operations.**This is an in-office role** - Remote work options available after training.We are looking for a SaaS Client Support Representative to provide exceptional customer service and resolve technical issues for our clients. The representative will assist...
-
Customer Support Specialist
1 week ago
San Diego, California, United States U.S. Legal Support Full timeJob OverviewAre you passionate about delivering exceptional customer service and possess strong communication skills? Do you enjoy troubleshooting and assisting others?U.S. Legal Support is looking for a Customer Support Specialist who demonstrates excellent listening abilities, attention to detail, and proficient problem-solving skills. The responsibilities...
-
Customer Support and Operations Specialist
2 weeks ago
San Diego, United States Truevail Full time $23 - $25Job DescriptionJob DescriptionAbout Truevail:Truevail is a dynamic and growing marketing company in the travel industry, dedicated to providing innovative solutions for travel advisors. We are passionate about creating exceptional experiences for our clients and value creativity, innovation, and a commitment to excellence. We’re seeking a motivated and...
-
Customer Support Specialist
3 days ago
San Diego, California, United States Rose International Full timeJob SummaryRose International is seeking a highly motivated and detail-oriented Customer Support Representative to join our team in San Diego. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our globally growing customer base.Key ResponsibilitiesCase Management: Log and manage customer cases in a...
-
SaaS Program Management Specialist
2 weeks ago
San Jose, California, United States Ajmera Infotech Full timeJob Title: SaaS Program Management SpecialistLocation: San Jose, CaliforniaExperience: 2 years - 5 yearsJob Summary:We are looking for a skilled SaaS Program Management Specialist to enhance our innovative team in Silicon Valley. In this role at Ajmera Infotech Inc., you will oversee the effective delivery of Software as a Service (SaaS) products and...
-
Customer Success Specialist
3 weeks ago
San Diego, United States Eppendorf Group Full timeYour challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities. You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success; you are a hero for our customers. Assist in...
-
Customer Support Specialist
2 weeks ago
San Diego, California, United States Bdt & Associates Inc Full timeCustomer Support SpecialistWe are in search of a committed and resourceful individual to take on the role of Customer Support Specialist at Bdt & Associates Inc. If you are passionate about delivering outstanding customer support and have excellent communication and organizational capabilities, we encourage you to consider this opportunity.Key...
-
Customer Support Specialist
3 days ago
San Diego, California, United States Circle International Bermuda Limited. Full timeAbout Circle International Bermuda Limited.Circle International Bermuda Limited is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce, and financial applications worldwide.Our platforms and products provide a suite of internet-native financial services...
-
Account Executive
3 months ago
San Diego, United States Audience Republic Full timeJob DescriptionJob DescriptionSalary: Audience Republic, a B2B SaaS startup specialising in the marketing/events/music vertical, is actively seeking a hungry and ambitious Account Executive. You'll be experienced in outbound sales with a proven track record of hitting quota. About Us:Audience Republic is an all-in-one CRM & marketing platform for...
-
Junior Customer Support Specialist
1 week ago
San Diego, California, United States ASI, inc Full timeJob OverviewThe Junior Customer Support Specialist at ASI, inc is a vital role focused on delivering exceptional service to our clientele. This position requires individuals who excel in communication and are dedicated to providing prompt and courteous assistance to customers.Upon becoming part of our dynamic and motivated team, the Junior Customer Support...
-
Virtual Customer Support Specialist
2 weeks ago
San Diego, California, United States Kelly Services, Inc. Full timeJoin Our Team as a Virtual Customer Support SpecialistOverview: Elevate your career with an exciting opportunity in the customer service sector. We are seeking a dedicated Virtual Customer Support Specialist to join our dynamic team at Kelly Services, Inc.Key Responsibilities:Provide exceptional support to clients and customers through various communication...
-
Customer Support Specialist
7 days ago
San Diego, California, United States GoFundMe Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Care Specialist to join our team at GoFundMe. As a Customer Care Specialist, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch customer support via email,...
-
Account Executive
4 days ago
San Ramon, California, United States FOSS GmbH Full timeAbout the JobFOSS GmbH is a leading provider of innovative system solutions to ensure and improve food quality. Our mission is to promote a more sustainable use of the world's agricultural resources.We are expanding our operations, and therefore, we need a highly skilled Sales professional to join our team as an Account Executive in FOSS Software Services....
-
Technical Customer Support Specialist
2 months ago
San Francisco, United States welcomeaboard.io Full timeWebflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. As a **Technical** **Customer Support Specialist** you will help empower our customers and make Webflow the best product possible. ****About the role**** * **Location:** Remote * **Required time zones:** AMER (MT/PT) * 40 hours/week As a...
-
Senior Customer Support Specialist
2 weeks ago
San Diego, California, United States California State Gov Full timeCalifornia State Government Position ID: [Customer Service Representative] As a Senior Customer Support Specialist at the California State Government, your responsibilities will include: Serving as a backup for in-person customer interactions and as a primary contact for telephone inquiries; Processing and finalizing applications for utility services;...
-
Customer Support Specialist
1 week ago
San Diego, California, United States A-Line Staffing Solutions Full timeJob OverviewA-Line Staffing Solutions is seeking a Customer Support Specialist to join our team, focusing on providing exceptional service for a leading consulting firm. This role offers the opportunity to work with a Fortune 500 organization and presents significant career advancement possibilities.Position Details:This is a full-time position, requiring...
-
Customer Support Specialist
1 week ago
San Diego, California, United States TEKsystems Full timeJob OverviewPosition Summary:We are seeking a dedicated Customer Support Specialist to join our dynamic team. This position is vital for delivering exceptional service to our clients and ensuring their needs are met efficiently.Role Responsibilities:Act as a primary point of contact for clients, managing inbound and outbound communications with...
-
San Diego, United States edgecomputingassociation.com Full timeLocation San Diego, California , United States Job Description Position: Senior Business Data Analyst Location: Remote within United States Zscaler is building a data platform to serve as the single source of truth for all data and reporting needs of its cross-functional business teams. The ideal candidate for this role will be someone with a passion for...
-
Customer Technical Support
1 day ago
San Diego, United States Cypress HCM Full timeCSR, Customer Service, 33853022Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.Represent peers in Global Forums in Transfer of...