IT Tech Support

3 weeks ago

Dallas, United States Effortless Office Full time
Job DescriptionJob Description

IT Tech Support - Tier 1

Desired candidate is an aspiring IT technical professional with experience providing excellent end-user support, with modest technical knowledge in areas including: user end support (desktops, laptops, printers and software), application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. This individual would serve as the entry level support for our help-desk, addressing high-volume, simpler issues while escalating complex issues to Tier 2 techs.

Education and Experience:

1. High School diploma or equivalent (Degree preferred)

2. 1-2 Years of IT, Help Desk and/or MSP experience

3. Competency Certifications are a plus (Microsoft, VMWare, etc.) CompTIA A+ is strongly preferred.

Required Qualifications and Job Description:

  • Excellent inter-personal skills; as good with people as you are with computers
  • Experience providing high quality customer desktop support for desktop applications and devices such as printers; this includes fast response rates and accurate and thorough resolutions to desktop issues
  • Experience providing phone support; with strong awareness of positive phone etiquette
  • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
  • A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff
  • Strong communication, presentation, writing and editorial abilities
  • Strong organizational and time management skills
  • Require limited supervision and direction; drive results, and set priorities appropriately and independently
  • A passion for IT
  • A+ Certification
  • Ability to reliably commute to work site.

Desired Qualifications:

  • Experience with producing support documentation for supported products
  • Experience with basic networking including wireless, wired, security and basic design
  • Experience with corporate applications including Microsoft Office and Adobe applications
  • Experience with Active Directory account administration
  • Experience with Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server)
  • Familiarity with ITIL a plus

Teamwork:

A Tier 1 IT Tech Support agent demonstrates the ability to work harmoniously with others to accomplish tasks, promotes a positive work environment, and demonstrates respect for others. This position is required to communicate effectively with others and provide constructive suggestions to improve team performance.

Leadership:

Acts in a self-directed manner; takes action before being directed by others or forced by events. Seizes opportunities and is proactive in avoiding potential problems.

Opportunity:

This is a great chance to grow your skills as an IT tech. By having the opportunity to work with various client issues while being supported by a strong team environment, you will learn a lot, and quick. As such, we are looking for a hard-working fast-learner with strong communication skills.

Work environment:

This position will be partially remote & partially onsite at a client site. Thus, you must have the self-discipline and focus to thrive when self-managed. You will still be closely working with a team of techs and the pace of the position will be fast. You will need reliable transportation.

Company DescriptionEffortless Office partners with innovative organizations to make IT effortless -- so they can focus on their business. As an innovative cloud-solutions provider, we are revolutionizing how companies leverage technology to do work. Since this is a growing industry, and we are committed to providing an excellent customer experience for our clients, this is a great place to learn, grow and prosper.Company DescriptionEffortless Office partners with innovative organizations to make IT effortless -- so they can focus on their business. As an innovative cloud-solutions provider, we are revolutionizing how companies leverage technology to do work. Since this is a growing industry, and we are committed to providing an excellent customer experience for our clients, this is a great place to learn, grow and prosper.

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