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Customer Support Representative

2 months ago

Schenectady, United States Shore Marketing Group Full time
Job DescriptionJob Description

Shore Marketing Group is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our entry level Customer Support Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. Our entry level Customer Support Representative team works in an energetic atmosphere and we believe much of the success of our phenomenal growth is our commitment to developing our employees’ potential. We are committed to building our entry level Customer Support Representative team with upbeat, talented, motivated people, who will continue to uphold our mission of being a market leader, by innovating and servicing our customers with extreme dedication.

 

Customer Support Representative Responsibilities:

  • Utilize our personal customer service approach to interact with customers directly and ensure that they always have a knowledgeable and friendly resource to answer any questions
  • Key player in the communication and completion of the enrollment process with other departments; liaison between Sales, customer service, advertising
  • Assist the sales team and other Customer Support Representatives by providing top notch customer service to current and potential customers to help increase weekly and monthly sales goals 
  • Responsible for the accuracy of all the data during customer renewal or acquisition enrollment processes 
  • Attend Customer Support Representative meetings in person and via zoom to increase client knowledge and drive sales
 

Customer Support Representative Qualifications:

  • 1-2 years’ experience in a customer service or sales role preferred 
  • Highly organized, responsive, detail-oriented, team player with a “can-do” attitude
  • Ability to prioritize and complete multiple tasks with a high degree of accuracy
  • Detail-oriented with an inquisitive nature and the desire to solve problems
  • Ability to communicate clearly and concisely, both orally and in writing 
  • Ability to diplomatically enforce deadlines
  • Excellent interpersonal skills with a focus on rapport-building with both customers and teammates
 

This position is entry level with significant opportunities for advancement. Please note, this role is commission-based and offers uncapped earning potential.


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