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Service Manager

2 months ago

Huntsville, United States RIDENOW POWERSPORTS Full time
Job DescriptionJob Description

At RideNow Powersports, our success depends on providing the best customer service in the industry If you have a passion for powersports, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn

RideNow Powersports Huntsville is a subsidiary of RumbleOn, the largest powersports retailer in America This provides our team members with unlimited resources and opportunity If you are a highly motivated Service Manager with strong leadership skills this could be the perfect fit

Responsibilities

  • Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more.
  • Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met.
  • Effectively coach and train service department team members.
  • Track the day-to-day performance, growth, and profitability of the service department.
  • Build and maintain a loyal customer base by providing prompt, dependable and high-quality service to all customers.
  • Maintain a list of all ROs and review daily for problems, deletions, and concerns.
  • Cashier completed repair orders and forward to accounting according to department procedures.
  • Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service.
  • Maintain a positive working relationship with all departments and employees.
  • Any other duties deemed necessary for the overall success of the department and dealership as a whole.

Requirements

  • Minimum of 5+ years of progressive experience within a powersports service department.
  • Full understanding of operations within the service department.
  • Highly organized with a strong sense of urgency.
  • A strong focus and determination for superior CSI scores (Customer Service Focus).
  • Strong sales and management skills.
  • Previous experience in developing and coaching a high-performance service team.
  • Valid driver's license and motorcycle endorsement preferred.
  • Computer literate.
  • Mechanically competent.
  • Excellent customer service and communication skills.

Benefits

What RumbleOn/RideNow Powersports Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success Plus...

  • Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee's Medical insurance)
  • Life and disability insurance
  • Generous Vacation/PTO Plan
  • Employee discounts
  • Dedicated leadership team who supports and cares for employees
  • The opportunity for growth and a solid long term career...we promote from within
  • Competitive Pay- Base Salary plus commission payout on department performance
  • Awesome company events...we work hard but play harder
  • And more…

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·