Client Services Manager

4 weeks ago

Huntsville, United States Believe Therapies LLC Full time

Job Type

Full-time

Description

ABOUT BELIEVE THERAPIES:

Here at Believe Therapies, we take pride not only in the clients we serve, but in our employees as well. We are continually growing and assisting more clients in our area and we want YOU to be a part of our growing team Come be a part of our multidisciplinary team and have FUN at work Make sure to check out our awesome benefit packages too We would love for you to come tour our new facilities and meet our amazing Team

MISSION STATEMENT:

We believe in creating the best life for everyone To oversee the production of Division 2 (front desk) of the clinic, to assist the production and viability of the whole company, with statistics maintained at average or above average levels.

Statistics

  • Routinely meet with all division staff to review statistical information and apply conditions as needed.
  • Ensuring the internal and external communications of the company flow smoothly and efficiently.
  • Overseeing the setting of patient appointments efficiently and for maximum production.
  • Ensuring referrals convert into evaluations with minimal delay (e.g. maintaining intake report).
  • Ensuring front desk collections are done fully and on time, avoiding any accumulated client balances.
  • Ensuring all division responsibilities are completed daily, with coverage obtained/provided as needed.
  • Staying current on all HIPPA laws and regulations to be the primary contact for all record requests from clients.
  • Perform other duties as delegated, required or requested.
Personnel
  • Ensuring all positions within the division are staffed appropriately, which includes recruitment, interviewing, onboarding, and orienting new staff.
  • Ensuring division employees maintain compliance with company policies and procedures, as well as enforcing disciplinary action or employment termination when warranted.
  • Ensuring appropriate time management of all staff within the division, through timecard approval and PTO approval/denial.
  • Provides constructive and timely performance evaluations.
Product

High volume of kept patient appointments to an efficiently structured schedule with a comprehensive patient chart and complete billing information turned over to Billing Department.

Requirements

Must have a high communication level (verbal and written), great control and really enjoy working with others at all levels. Prediction of schedules are very key, so it is up to the Client Services Manager to request further office staffing needs. Must be able to manage by statistics and to abide by conditions.
  • At least 1 year of experience within Division 2 at a lower position on the Organizational Board preferred but not required.
  • Basic understanding of managing by statistics.
  • Basic understanding of scheduling, insurance, and authorization preferred but not required.
  • Basic understanding of computers and Microsoft Office applications.
  • Bilingual: Spanish/English is a plus


Salary Description

$50,000 to $60,000 per year

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