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CSR Sales Client Relations Representative

3 months ago

Chino, United States Tec West Irvine Full time
Job DescriptionJob Description

CSR Client Relations Representative

Title: CSR/Sales

Position Type: Temp to Hire

Schedule: 7am-4pm, Monday to Friday

Number of Openings: 1

Programs Desired: Sage or Mass90 and GoldMine

Years of Experience Required: Minimum 2 years in a Sales/CSR environment

Education Minimum: High School Diploma or GED

Bilingual: Spanish - Preferred

Department: Customer Service

Pay Range: $20 - $23 per hour based on experience. Eligible for a bonus structure that adds $1.25 to $3.13 per hour.

Job Overview: We are seeking a dedicated and enthusiastic CSR Client Relations Representative to join our team. The ideal candidate will be fully committed to a career in customer service and sales, without other career aspirations that may lead to attrition. This position offers opportunities for growth and career advancement within the company.

Key Responsibilities:

  • Make outbound calls and accept inbound calls with a professional and customer-focused attitude.
  • Handle multiple accounts of current and previous customers (no cold calling required).
  • Understand and effectively communicate company capabilities and service offerings to clients.
  • Assist Sales, Marketing, and Operations with specified needs as required.
  • Maintain customer files, including invoices.
  • Perform additional duties as required or requested.

Work Environment:

  • Position involves extended periods of sitting while working at a computer and occasional bending to file documents.

Qualifications:

  • Excellent oral and written English communication skills.
  • Strong customer service skills with a proven ability to handle multiple tasks simultaneously.
  • Intermediate proficiency in MS Outlook, Word, and Excel.
  • Minimum 2 years' experience in a sales/CSR role, preferably in a call center environment.
  • Bilingual (Spanish) preferred.
  • High School Diploma or equivalent.

Ideal Candidate:

  • Has a sales/CSR background with a drive for sales and account management.
  • Is eager to grow and advance in the sales field.
  • Can navigate a multi-window-based environment effectively.
  • Has good organizational skills and provides a high level of customer service.
  • Is focused, eager to learn, and avoids office drama.
  • Has a confident yet approachable personality.
  • Is not engaged in other educational pursuits or career paths.
  • Is willing to eventually learn purchasing invoicing and other tasks.
Company DescriptionInternational company providing raw material for manufacturing companies across diverse industries.Company DescriptionInternational company providing raw material for manufacturing companies across diverse industries.