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Customer Service Representative

1 month ago

Zionsville, United States Root Staffing Full time
Job DescriptionJob Description

Title: Customer Service Representative

Location: Indianapolis, IN 46077

Duration: 06 Months Assignment

Pay Rate – $26.00 - $28.00

Shift: 7:30am - 4:30pm or 8:00am - 5:00pm

Must be onsite Tues-Thurs

 

Notes:

· Experience with MS Office

· Experience with SAP

· Good Communication Skills

· Education - Degree not required

· 1-2 years’ work experience preferred

Job Description/Purpose:

· The Customer Service Representative (CSR) is the focal point for transaction information flow between the customer, the Commercial Unit (CU), and multiple functional partners to deliver an exceptional customer experience and profitability to Client. By building successful relationships, they pull together and align multiple internal resources and capabilities, toward the goal of accurate orders, accurate invoices, and on time delivery. They manage the entry of orders, from order readiness and initial contact with the customer or electronic channel, through material flow until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer. In the event of a service failure, the Customer Service Representative initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer. It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer commitment and confidence.

Primary Responsibilities:

· Perform Order Management Activities: Handles routine and non-routine customer order activities. Using work process, business strategy, and best practice to ensure high quality service. CSR's manage automated systems, with a high degree of accountability and follow up. Utilize the ERP system to place customer orders both accurately and timely. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing location, various modes of transport, and hundreds of products. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance. This requires the ability to multi-task with critical thinking skills.

Display Customer Advocate Leadership: Requires the desire and determination to meet and exceed customer expectations. Champions customer needs across all Corteva functions. Realizes and anticipates how events and trends are likely to affect the customer’s future needs and satisfaction. CSR's meet the demand of customer requirements through appropriate sense of urgency, with competing priorities. They leverage many internal resources to optimize customer satisfaction with cost to serve objectives for Corteva. Understand customer account plans, objectives and demands, through customer visits, account team activities and interactions.

Execute System and Technology Requirements: Execute complex work processes through multiple systems and technology including: SAP, Elemica, and Document Control System as examples. The integration of the system requires knowledge of Supply Chain, Customer Financial Services, Planning and Invoicing. High degree of systems knowledge and understanding is required.

Problem Solver: Makes recommendations to leverage resources to create business opportunities for Customer Success. Demonstrates persistence in overcoming resistance or objections; courageously leads conflict resolution and reaches win- win agreements. Uses knowledge of client and business strategies to make decisions and take action that improve performance in their area of responsibility.

Accountability for Action: Demonstrates urgency, acts promptly and quickly removes road blocks while assessing multiple opportunities. This requires prioritization by impact, and accountability for taking actions that keep things moving forward.

People Development: Anxious to develop and share functional expertise and organizational knowledge. Accepts responsibility for continued development of self and associates.

Diversity: Appreciates the value of diversity in the work place and customer universe. Develops ideas, services and process improvements utilizing the uniqueness and diversity of associates and customers.

Innovation: Introduces new ideas, multiple solutions, concepts and different approaches to projects. Takes appropriate action in application of new approaches.

Critical Success Factors:

· Exceeding customer expectations through successful customer relationships

· Strong working knowledge of market dynamics and customers goals and objectives

· Be proactive in order receipt and handling work process.

· Create value through the optimization of freight logistics, utilizing optimum ship points and package size.

· Comply with internal and external control requirements

Education/Certification/ Experience Requirements:

· Preferred education for this position is a Bachelor’s degree.

· Desired curriculum is Agriculture or School of Business with emphasis on Customer Service, Marketing, Sales or Business Administration

· Proficiency using SAP and other technology and systems. Work process aptitude is critical to success.

· Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.

· The ability to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner.

· CSR must possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving productivity and “making it easier to do business.”

· Must have strong, mature teamwork skills and a desire to work within a team environment. Must be willing to share ownership of successful improvement methods and teach others for the benefit of the organization.

Company DescriptionRootStaff believes in being the breeding ground for hopes and dreams. Our employees are the pillars of our organization. Their dreams are our dreams. That’s how we grow. To foster their trust and love, we aim to become their place of happiness. We do so by upholding our actions in providing equal opportunities that empower, enable and enthuse our employees to be leaders of change.Company DescriptionRootStaff believes in being the breeding ground for hopes and dreams. Our employees are the pillars of our organization. Their dreams are our dreams. That’s how we grow. To foster their trust and love, we aim to become their place of happiness. We do so by upholding our actions in providing equal opportunities that empower, enable and enthuse our employees to be leaders of change.