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Customer Service Specialist

4 months ago

Fairfield, United States AZCO Corp Full time
Job DescriptionJob Description

Are you passionate about assisting those in need? Our clients rely on us to provide guidance and support when they encounter challenges. Whether it's understanding how a product functions or servicing their equipment, we're here to help. Join our team as a customer service specialist and become an integral part of our mission to assist our customers.

In this role, you'll be responsible for addressing customer inquiries, facilitating the purchasing process, offering product or service recommendations, and resolving any issues or technical difficulties. With a primary focus on nurturing customer relationships, you'll demonstrate how our solutions can benefit them. Located in Fairfield, NJ, we are proud to manufacture units that elevate our customers' manufacturing processes.


Responsibilities:

  • Handle customer inquiries and technical questions
  • Interact with existing customers; courtesy calls, and follow-ups.
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Provide quotations to customers
  • Process sales orders

​Qualifications:

  • Prior experience in customer service, sales, or other related fields
  • Mechanical aptitude is important
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Strong computer skills
  • Previous experience with a CRM program is desired.

Located in Fairfield, NJ, we have been in business since 1983 and we are growing. We offer PTO, 401K and medical benefits.

 

 

Company DescriptionAZCO Corp has over 30 years of experience in developing solutions for a wide range of feeding, cutting, and dispensing applications which offer cutting edge, field-proven systems and componets.Company DescriptionAZCO Corp has over 30 years of experience in developing solutions for a wide range of feeding, cutting, and dispensing applications which offer cutting edge, field-proven systems and componets.