Medical Front Office Representative

2 months ago

Frisco, United States Ovation OBGYN Full time
Job DescriptionJob Description

Company Overview

Ovation Obstetrics and Gynecology in Frisco, TX is seeking a Front Office Representative to join our team. At Ovation, we use our expertise, experience, and understanding of our patients’ specific health needs to provide personalized, professional healthcare in a comfortable, compassionate setting. We are looking for someone that thrives in a compassionate, nurturing, and collaborative environment. We have created an amazing culture where we strive to provide a workplace where everyone is valued and given opportunities to grow their skills while providing high quality care to our patients.

Job Description

The Front Office Representative provides support to the clinic and physician in the areas of patient care by performing a wide variety of administrative duties. The Front Office Representative answers incoming calls, greets the patient and guides them through the check-in and check-out process. As the first impression for patients and visitors, they represent the clinic in a warm, welcoming, and professional manner. Successful candidates work well in a team environment and are empathetic to patient’s needs and concerns.

Essential Skills and Functions

  • Greet patients and ensure smooth daily patient flow
  • Answer incoming phone calls
  • Schedules patient appointments
  • Monitors and responds to front desk email messages
  • Identifies special needs and takes appropriate steps to ensure patient appointments are scheduled according to set guidelines
  • Check in patients to include updating and verifying insurance and demographic information in the EMR
  • Ensure all new and existing patient forms are properly completed and documented in the EMR
  • Check out patients to include collecting co-pays or deductibles and reviewing billed charges
  • Verify insurance benefits
  • Process incoming referrals

Qualifications

  • Excellent customer service and communication skills.
  • Empathetic to patient’s needs and concerns.
  • Highly motivated and organized.
  • Ability to work independently and prioritize daily tasks.
  • Experience with insurance verification and referrals
  • Experience with basic desktop software, medical practice management, and electronic medical record systems (Athena is a plus)
  • Fluent in English
  • Excel under pressure with attention to detail
  • Knowledge of and adherence to HIPAA rules and regulations.

Years of Experience

· 2 years’ experience in a medical office

· OBGYN experience is a plus

Hours

· Full-time position

Education

  • High School Diploma or Equivalent

Job Type

· Full-time

Salary

· From $18.00 per hour

Schedule

· 8-hour shift

Ability to commute/relocate:

  • Frisco, TX 75034: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Medical office: 2 years (Required)

Work Location: One location

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • EMR systems: 1 year (Preferred)
  • Medical office: 2 years (Preferred)

Work Location: In person

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