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Front Desk Representative

2 months ago

Frisco, United States LNR JOINT VENTURE INC Part time $12
Job DescriptionJob DescriptionSummary: 

As a Front Desk Representative at Comfort Inn & Suites Frisco you are the first point of contact for our guests and play a crucial role in providing an exceptional customer experience. Your responsibilities will include welcoming and assisting guests, managing reservations, and ensuring a smooth check-in and check-out process.

Please apply in person by filling out an application, and the manager will then schedule an interview with you.

Key Responsibilities:

  1. Guest Interaction: Greet guests warmly and provide a friendly and professional welcome. Answer inquiries, address guest concerns, and provide information about the hotel's facilities, services, and local attractions.
  2. Reservation Management: Handle guest reservations efficiently, ensuring accuracy in booking details. Coordinate with housekeeping and other departments to meet guest needs.
  3. Check-In and Check-Out: Manage the check-in and check-out process, verify guest identification, and process payments accurately. Provide room keys and assist with luggage when necessary.
  4. Telephone and Email Correspondence: Manage incoming calls and emails, taking reservations and addressing guest inquiries promptly and professionally.
  5. Billing and Invoicing: Prepare bills, process payments, and maintain guest accounts. Resolve any billing discrepancies and ensure a seamless payment process.
  6. Safety and Security: Monitor security cameras and ensure the safety and security of guests, staff, and the property. Follow safety protocols and assist in emergency situations as required.
  7. Guest Services: Handle special requests and provide additional services such as wake-up calls, arranging transportation, and delivering messages to guests.
  8. Record Keeping: Maintain accurate records of guest information, reservations, and transactions. Keep the front desk area clean and organized.
  9. Collaboration: Collaborate with other hotel departments, including housekeeping, maintenance, and management, to ensure a smooth operation and address guest needs promptly.
Qualifications:

  • 1 year experience in a hospitality customer service or front desk role is preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in using reservation and billing software systems.
  • Ability to handle cash and process payments accurately.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Knowledge of local attractions and services to assist guests.
  • Professional appearance and demeanor.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
Compensation:

The compensation for this position typically ranges from $10  to 13 per hours, depending on experience, work hours, and other factors.

If you are passionate about delivering exceptional guest experiences and enjoy working in a customer-facing role, we invite you to consider a career as a Front Desk Representative at Comfort Inn & Suites Frisco. Join us in providing a warm and welcoming environment for our guests and ensuring their stay is memorable and enjoyable