Customer Service Rep.
4 weeks ago
Customer Service Rep. / Inside Sales
About the company:
Company specializes in the manufacturing of polyethylene pipe for water, wastewater, gas, and conduit applications.
About the job:
Company is seeking a Customer Service / Inside Sales professional to work out of their northern NJ facility. This role will be responsible for providing all necessary information to customers to assist sales with securing new orders. This is a great opportunity to gain knowledge of the HDPE industry for career growth with the company.
Responsibilities:
- Excellent customer service skills.
- Ability to effectively establish rapport, present information and respond to questions from co-workers and customers.
- Strong interpersonal, organizational and time management skills enabling multi-tasking, prioritizing work and exercising initiative to ensure an efficient and quality level of service.
- Attention to detail and accuracy.
- Excellent computer skills and sound knowledge of MS Office (Excel, Word, Power Point). Experience utilizing a fully integrated ERP system a plus. (order entry, sales, etc).
- Maintain a basic understanding of the product line after training.
- Previous experience in a manufacturing environment or construction building materials an asset.
- Quoting: providing customers with all the information necessary to secure new orders, from pricing to delivery, in a timely manner.
- Continual communication with production and shipping department personnel and sales managers regarding status of quotes and orders.
- Provide customer support for incoming calls.
- Coordinate shipments: coordinate shipments with customer/plant/sales manager to ensure product is shipped per schedule.
- Obtain and communicate pertinent sales data and statistics to necessary recipients within the company.
- Process customer returns.
- Process credit applications for new accounts.
- Must be flexible and cooperative in accepting various assignments & general office duties including filing.
Required:
- HS diploma. Associate’s degree or bachelor’s degree is ideal.
- Excellent computer skills and sound knowledge of MS Office (Excel, Word, Power Point).
- Experience utilizing a fully integrated ERP system a plus.
- Excellent customer service skills.
- Previous sales experience is very helpful.
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