We have other current jobs related to this field that you can find below
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Customer Success Manager
2 months ago
Jersey City, United States Glassbox Ltd Full timeGlassbox is looking for a Customer Success Manager to join our Global Commercial team.We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.We are growing and have been recognized by G2 as one of 2023's Top 100 Software Companies in the world.Our customers are the best of the...
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Customer Success Manager
4 weeks ago
Jersey City, United States AvePoint Full timeA five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business resiliency in the...
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Customer Success Manager
2 months ago
Jersey City, United States AvePoint Full timeAbout AvePoint: A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business...
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Customer Success Manager
1 month ago
Jersey City, United States Vaco Full timeJob Title: Customer Success Manager Location: USA (100% Remote) About Us: Our cilent is aventure-backed organization in hyper-growth mode, headquartered in New York City with all US-based positions being 100% remote. Founded by innovative practitioners to solve massive-scale cybersecurity challenges, they are disrupting the cybersecurity operations market...
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Customer Success Manager
2 weeks ago
Jersey City, United States Vaco Full timeJob Title: Customer Success Manager Location: USA (100% Remote) About Us: Our cilent is aventure-backed organization in hyper-growth mode, headquartered in New York City with all US-based positions being 100% remote. Founded by innovative practitioners to solve massive-scale cybersecurity challenges, they are disrupting the cybersecurity operations market...
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Customer Success Manager
2 months ago
Jersey City, United States Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks vulnerabilities in people. With an integrated suite of cloud-based solutions,...
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Customer Success Manager
2 months ago
Jersey City, United States Penn Foster Inc Full timeLocation: Jersey City or Remote from New Jersey, Chicago or Florida As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unforgettable...
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Customer Success Manager
2 months ago
Jersey City, United States Vaco Full timeJob Title: Customer Success Manager Location: USA (100% Remote) About Us: Our cilent is aventure-backed organization in hyper-growth mode, headquartered in New York City with all US-based positions being 100% remote. Founded by innovative practitioners to solve massive-scale cybersecurity challenges, they are disrupting the cybersecurity operations market...
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Customer Success Manager
3 months ago
Jersey City, United States Neptune Retail Solutions Full timeJob DescriptionJob DescriptionSalary: Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and...
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Customer Success Manager
2 months ago
Jersey City, United States Inspiren Full timeCustomer Success Manager - Nursing / Healthcare - East Coast Company Overview: Inspiren, an award-winning nurse-led technology company, introduces the world's first cognitive patient care assistant, known as AUGi. AUGi serves as the gateway to all IoT connectivity and the creation of a true AI ecosystem, through the creation of a revolutionary computer...
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Head of Customer Success
4 weeks ago
Jersey City, United States Remote Jobs Full timeEmployer Industry: Brand Partnerships Why consider this job opportunity: Salary up to $130,000 Bi-annual bonus program Equity Stock Option Program Full Health & Dental Coverage Remote Team Unlimited PTO What to Expect (Job Responsibilities): Develop and implement a comprehensive customer success strategy Lead and mentor a customer success team Ensure on-time...
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Customer Success Manager
2 months ago
Jersey City, United States AvePoint Full timeAbout the position: The Customer Success Manager will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers, and technical...
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Customer Success Manager
2 months ago
Redwood City, United States Dexterity Full timeThis position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering...
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Customer Success Manager
3 months ago
Redwood City, United States Dexterity Full timeThis position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering...
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Customer Success Manager
3 weeks ago
Ellicott City, United States Kuraray America , Inc. Full timeThe Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working closely with...
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Customer Success Manager
6 days ago
Kansas City, Missouri, United States SafetyCulture Full timeAbout SafetyCulture: SafetyCulture is a worldwide, product-driven SaaS organization dedicated to empowering distributed teams to enhance their performance daily. We offer a mobile-centric operations platform that amplifies the voices of workers while providing leaders with the visibility needed to make informed decisions in the workplace. Our goal is to...
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Manager, Customer Success
4 weeks ago
Kansas City, United States SafetyCulture Full timeSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any...
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Customer Success Manager
3 months ago
Ellicott City, United States Kuraray America , Inc. Full timeThe Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working closely with...
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Customer Success Manager
2 weeks ago
Redwood City, United States Informatica Full timeJob Number: 37448 Position Title: Customer Success Mgr Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most...
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Customer Success Manager
2 weeks ago
Redwood City, United States Informatica Full timeJob Number: 37448 Position Title: Customer Success Mgr Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the...
Customer Success Manager
2 months ago
Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.
NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.
POSITION SUMMARY
The Customer Success Manager, supports all non-digital incentives programs, In-Store/ Merchandising/ At Home/ Digital Media, for CPG and Retail marketers. This role serves as a client consultant and works closely with clients, agencies, and cross-functional internal teams to ensure flawless project management, execution, and optimization of programs on behalf of Neptune’s clients. Successful candidates will be creative, curious, self-motivated, driven to deliver operational excellence, dedicated to world class customer service, willing to innovate and have high integrity.
POSITION RESPONSIBILITIES
· Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract. Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices.
· Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed.
· Build strong relationships and act as the liaison between Sales, Clients, and Internal departments.
· Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details.
· Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise.
· Ability to evaluate processes and continually seek improvement ideas
· Assist with special projects as assigned by leadership
POSITION QUALIFICATIONS
· Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience).
· Minimum of 2-3 years’ experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives.
· Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand.
· Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce.
· Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations.
· Ability to adapt and change with the needs of the business mindfully and tactically.
· Proven ability to establish and maintain strong Internal and external partnerships.
· Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients.
· Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus
Applicant Privacy Notice
Neptune Retail Solutions is an Equal Opportunity Employer.
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