Call Center Representative

1 week ago

San Fernando, United States San Fernando Community Health Center Full time
Job DescriptionJob Description

Duties:

  • Manage large volumes of inbound and outbound calls promptly.
  • Have basic knowledge of medical terminology.
  • Always identify self and clinic.
  • Complete initial registration information of new patients following established policies and procedures.
  • Update any changes of patient information in the computer database and scan updated paperwork into Electronic Health Records (EHR) under correct tabs, including documenting phone notes when appropriate.
  • Follow communication “scripts” when handling different topics.
  • Identify patients’ and other customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Navigate through patients’ charts in the EHR to locate appropriate information.
  • Verify pharmacy information and other clinical information related to a patient’s visit.
  • Monitor automatic call reminder system, making sure that cancellations are identified and reconciled with the schedule.
  • Manually remind patients of appointments when the automatic call reminder system is unable to do so.
  • Perform other duties as assigned by the supervisor.

Requirements:

- High school diploma or equivalent.

- Previous experience in a call center or customer service role is preferred.

- Proficiency in data entry and computer skills.

- Excellent verbal and written communication skills in English (Spanish language skills are a plus).

- Familiarity with medical terminology and medical office procedures is desirable.

- Strong problem-solving skills and ability to analyze customer inquiries or issues.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Strong attention to detail and accuracy in data entry tasks.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.```Duties```

  • Manages large volumes of inbound and outbound calls promptly
  • Have Basic knowledge Medical Terminology
  • Always identifying self and clinic.
  • Completes initial registration information of new patients following established policies and procedures
  • Updates any changes of patient information in the computer database and scans updated paperwork into Electronic Health Records (EHR) under correct tabs; including documenting phone notes when appropriate.
  • Follow communication “scripts” when handling different topics.
  • Identify patients’ and other customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Navigate through patients’ charts in the EHR to locate appropriate information
  • Verifies pharmacy information and other clinical information related to a patient’s visit.
  • Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule.
  • Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
  • Other duties as assigned by the supervisor

```Requirements```
- High school diploma or equivalent
- Previous experience in a call center or customer service role is preferred
- Proficiency in data entry and computer skills
- Excellent verbal and written communication skills in English (Spanish language skills are a plus)
- Familiarity with medical terminology and medical office procedures is desirable
- Strong problem-solving skills and ability to analyze customer inquiries or issues
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and accuracy in data entry tasks

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Job Type: Full-time

Salary: $18.50 - $19.50 per hour

Expected hours: 40 per week

Benefits:

 

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

 

Schedule:

 

  • 8 hour shift
  • Monday to Friday
Company DescriptionServing the community since 1924, SFCHC is a Federally Qualified Health Center (FQHC) dedicated to providing quality, compassionate care to every person, with an emphasis on communities that are underserved by limited access to healthcare. Our dedicated team of health professionals provides a full complement of medical, dental, behavioral health and education services in a warm and supportive environment. We believe everyone deserves access to quality and patient-focused healthcare, regardless of income, insurance status or ability to pay. Our primary mission is your health. SFCHC is continuing to invest in expanding our care management team, service locations, and investments to help our community overcome barriers to health equity, and building trusting and informative relationships with our clients. Our primary care services are linked to major health plans and healthcare institutions to better serve individuals who require specialized care and empower them to make the best medical choices.Company DescriptionServing the community since 1924, SFCHC is a Federally Qualified Health Center (FQHC) dedicated to providing quality, compassionate care to every person, with an emphasis on communities that are underserved by limited access to healthcare. Our dedicated team of health professionals provides a full complement of medical, dental, behavioral health and education services in a warm and supportive environment. We believe everyone deserves access to quality and patient-focused healthcare, regardless of income, insurance status or ability to pay. Our primary mission is your health. SFCHC is continuing to invest in expanding our care management team, service locations, and investments to help our community overcome barriers to health equity, and building trusting and informative relationships with our clients. Our primary care services are linked to major health plans and healthcare institutions to better serve individuals who require specialized care and empower them to make the best medical choices.

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