Customer Service and Technical Support Representative
4 weeks ago
Contractor must study an entire product line of outdoor equipment and be comfortable with a huge learning curve. You will be responsible for answering all inbound inquiries, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.
Responsibilities:
Conducting inbound/outbound customer service calls. Creatively solving problems.
Use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues.
Quickly assessing customer needs and providing sound solutions.
Documenting details of calls and customer interactions.
Managing multiple systems, programs, and screens simultaneously.
Qualifications:
Minimum 1 year of phone based, customer service experience
Computer skills including navigating multiple tabs, windows and systems
Strong customer service and written skills
Comfortable empathizing and remaining patient with difficult callers
Requirements:
SYSTEM AND HARDWARE REQUIREMENTS:
Agent must provide his own Computer with the following specifications:
Processor: at least Core i5
Memory: at least 8GB RAM
Operating system: Windows 10
USB Headset with extended mic and with noise cancellation
Internet speed of at least 30mbps download and 30mbps upload
Internet should be wire connected NOT via Wifi
Quiet Working Environment
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