Customer Service and Technical Support Representative

4 weeks ago


San Antonio, United States Smarter Call Center Full time
Job DescriptionJob Description

Contractor must study an entire product line of outdoor equipment and be comfortable with a huge learning curve. You will be responsible for answering all inbound inquiries, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Responsibilities:

  • Conducting inbound/outbound customer service calls. Creatively solving problems.

  • Use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues.

  • Quickly assessing customer needs and providing sound solutions.

  • Documenting details of calls and customer interactions.

  • Managing multiple systems, programs, and screens simultaneously.

 

Qualifications:

  • Minimum 1 year of phone based, customer service experience

  • Computer skills including navigating multiple tabs, windows and systems

  • Strong customer service and written skills

  • Comfortable empathizing and remaining patient with difficult callers

 

Requirements:

SYSTEM AND HARDWARE REQUIREMENTS:

Agent must provide his own Computer with the following specifications:

  • Processor: at least Core i5

  • Memory: at least 8GB RAM

  • Operating system: Windows 10

  • USB Headset with extended mic and with noise cancellation

  • Internet speed of at least 30mbps download and 30mbps upload

  • Internet should be wire connected NOT via Wifi

  • Quiet Working Environment



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