Call Center Customer Service Assistant

4 weeks ago


San Antonio, United States Elevation Academy Full time
Job DescriptionJob Description

Job Title: Call Center Customer Service Assistant

Job Summary:

We are seeking a dedicated and customer-focused individual to join our team as a Call Center Customer Service Assistant. In this role, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional service. The ideal candidate will possess excellent communication skills, empathy, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities:

  1. Handle incoming calls from customers in a professional and courteous manner.
  2. Provide accurate and timely information to customers regarding products, services, and company policies.
  3. Utilize company resources and knowledge base to troubleshoot and resolve customer issues.
  4. Process orders, returns, and exchanges accurately and efficiently.
  5. Maintain customer records and update information as necessary in the company database.
  6. Follow up with customers to ensure their satisfaction and resolve any outstanding issues.
  7. Meet or exceed performance goals related to call quality, productivity, and customer satisfaction.
  8. Participate in ongoing training and development programs to enhance skills and knowledge of products and services.

Qualifications:

  1. High school diploma or equivalent; additional education or training in customer service is a plus.
  2. Excellent verbal and written communication skills.
  3. Strong interpersonal skills and ability to empathize with customers.
  4. Proficiency in using computers and familiarity with customer service software and databases.
  5. Adaptability to changing priorities and willingness to work in a team environment.
  6. Positive attitude and willingness to go above and beyond to ensure customer satisfaction.
  7. Ability to remain calm and composed under pressure.

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