Onsite Bilingual Customer Service Representative
4 weeks ago
The ideal professional candidate is looking for a career within a call center specializing in creditor bankruptcy. Individuals who are self-motivated and eager to learn, while also developing a career path, will be welcomed into a dynamic fast paced environment with many opportunities. This is an essential to the Company, as this will be the customers’ first point of contact. A successful candidate will work alongside a team of professionals, dedicated to exceeding expectations and customer satisfaction.
KEY JOB DUTIES
• Handle high volume inbound calls regarding customers’ accounts in contact center environment
• Answer customer questions and resolve issues efficiently and professionally
• Monitor, document, and perform updates in client systems accurately and timely
• Utilize multiple call center support applications in assisting customers and agents
• Route calls and e-mails to appropriate department and/or administrator
• Other duties may be assigned as the above is representative, but not all-inclusive of the required duties of this position
JOB REQUIREMENTS
• Excellent oral, written and communication skills with ability to communicate at all levels
• Strong organizational and time management skills
• Customer service oriented
• Proven track record in high pace production environment
• Ability to manage multiple priorities and maintain effective results in fast paced environment
MINIMUM QUALIFICATIONS:
• High school diploma or GED
• Minimum of 0-3 years of inbound call center experience required
• Bilingual skills (English/Spanish)
• Proficient knowledge of Microsoft Office Suite (Excel, Word, Outlook)
• Must be available to work in office with flexible hours and overtime with short notice, as call center is open Monday - Friday, 7AM - 7PM
BENEFITS:
• Medical insurance plans designed to meet your needs
• Dental & Vision insurance
• Life & Disability insurance
• Flexible spending account
• Paid time off
• Nine Paid Holidays
• Employee Referral Program
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