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Office Manager

4 months ago

Myrtle Beach, United States Carolina Health Specialists Full time
Job DescriptionJob Description

Clinical Office Manager needed for our busy multi-specialty medical practice in Myrtle Beach. The ideal candidate will have a clinical background, preferably an LPN who has previous experience in medical office management. Endocrinology or Rheumatology experience is a plus Excellent computer skills, ability to multi-task, an previous experience with EMR systems required.

Hours are Monday-Thursday 745am-515pm and Fridays 8am-12pm. Half Days on Fridays and No Weekends

We offer competitive pay and benefits (Medical, Dental, Vision, Disability, Life Insurance and 401k package, paid time off and paid holidays


GENERAL SUMMARY OF DUTIES: Responsible for supervising, administering, directing, planning, and coordinating all administrative and clinical office activities and staff.

ESSENTIAL FUNCTIONS:

  1. Oversees daily office operations and delegates authority to assigned employees.
  2. Assists employees on developing and implementing short and long term work plans and objectives.
  3. Assists employees in understanding and implementing clinic policies and procedures.
  4. Prepares monthly reports.
  5. Optimizes revenue by working with physicians on appointment scheduling.
  6. Tracks no shows, cancellations, and analyzes data to be shared with management.
  7. Tracks the average number of patients.
  8. Participates in monthly meetings to communicate changes and operations with COT.
  9. Works with the Central Billing Office on billing issues.
  10. Ensures patient follow-up by clinicians through review of the daily dashboard.
  11. Works with HR and IT closely to ensure proper procedures and implementation.
  12. Ensures provider is meeting MU and other pay for performance measures.
  13. Works with the EMR Specialist regarding office email blasts, phone reminders.
  14. Promotes Patient Portal adoption.
  15. Tracks inventory weekly and reports info to accounting.
  16. Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities if necessary.
  17. Ensures that office is staffed appropriately.
  18. Helps employees establish deadlines for work assignment and completion. Monitors work status and progress.
  19. Identifies, analyses, and resolves work problems.
  20. Assists in recruiting, hiring, orientation, development, and evaluation of staff.
  21. Oversees office payroll and leave records.
  22. Oversees and approves office supply inventory, ensures that mail is opened and processed, and offices are opened and closed according to procedures.
  23. Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed.
  24. Ensures that requests for information are handled promptly and effectively.
  25. Works with other administrative staff to ensure efforts are coordinated and high quality patient care is provided.
  26. Participates in professional development activities.
  27. Assists employees in monitoring billing and coding procedures are being followed and keyed correctly daily.
  28. Assists in implementing PQRI and NCQA studies with the providers.
  29. Maintains strictest confidentiality.

EDUCATION:

Bachelor’s Degree Required. Courses in medical terminology and health care office management preferred.

EXPERIENCE:

Candidate must have a minimum three years management experience including two years of medical office experience.

KNOWLEDGE:

  1. Knowledge of organizational policies, procedures, and systems.
  2. Knowledge of clinic office procedures.
  3. Knowledge of computer systems and applications.
  4. Knowledge of medical practices, terminology, and reimbursement policies.
  5. Knowledge of grammar, spelling, punctuation, and sentence structure to answer correspondence and prepare reports.
  6. Knowledge of NCQA reporting and clinical drug trials.

SKILLS:

  1. Skill in planning, organizing, delegating, and supervising,
  2. Skill in evaluating the effectiveness of existing methods and procedures.
  3. Skill in operating a variety of office equipment and computer programs.
  4. Skill in researching and implementing new ideals.

ABILITIES:

  1. Ability to read, interprets, and applies policies and procedures.
  2. Ability to communicate clearly and effectively.
  3. Ability to interact with patients, medical and administrative staff, and public effectively.
  4. Ability to set priorities among multiple requests.


ENVIRONMENTAL WORKING CONDITIONS: Normal office environment.


PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.